Experienced Customer Service Representative II – Delivering Exceptional Financial Support to arenaflex Customers
At arenaflex, we're committed to empowering our customers with the financial solutions they need to thrive. As an Experienced Customer Service Representative II, you'll play a vital role in delivering exceptional support to our internal and external customers, ensuring their financial transactions are processed with precision and care. If you're passionate about making a difference in the lives of others and are driven by a desire to excel in a dynamic and supportive environment, we invite you to join our team.
About arenaflex
arenaflex is a cooperative bank serving vital industries across rural America. We provide loans, leases, export financing, and other financial services to agribusinesses and rural power, water, and communications providers in all 50 states. Our commitment to supporting the borrowing needs of U.S. agriculture, rural infrastructure, and rural communities has earned us a reputation as a trusted partner in the industry.
Why Join arenaflex?
At arenaflex, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your physical, emotional, and financial well-being. Some of the benefits you can expect include:
- Competitive Compensation: Our base pay range for this role is between $50,000 - $57,200, with opportunities for growth and advancement based on individual performance.
- Time-Off Packages: Enjoy over 15 days of vacation, 10 paid sick days, and 11 paid holidays to recharge and refocus.
- Hybrid Work Model: Balance your work and personal life with our flexible arrangements for most positions.
- Benefits Packages: Enjoy comprehensive medical, dental, and vision coverage, disability, AD&D, and life insurance, as well as a robust associate training and development program.
- Tuition Reimbursement: Pursue higher education with up to $10,000 per year in tuition reimbursement.
- Outstanding 401k: Take advantage of up to 6% matching and an additional 3% non-elective contribution to secure your financial future.
- Community Impact: Join us in making a difference through United Way Angel Day, Volunteer Day, and Associate Directed Contribution.
- Associate Resource Groups: Connect with colleagues who share your interests and values through our culture of respect and inclusion.
- GEM Awards: Recognize and celebrate the achievements of your fellow associates through our GEM awards program.
Job Description
As an Experienced Customer Service Representative II, you'll be responsible for providing exceptional support to our internal and external customers, processing financial transactions with attention to detail and a high level of quality. You'll work in a team environment, prioritizing tasks to meet daily deadlines and seeking to learn and implement process improvement best practices.
Essential Functions
* Respond to customer calls related to financial inquiries and technical assistance requests.
- Utilize case tracking systems to track and follow up on customer inquiries.
- Execute transactions in accordance with instructions from internal and external customers.
- Process audit confirmations and/or calculate leasing contract buyouts.
- Complete specialized customer-specific reporting.
- Resolve problems in accordance with established expectations.
- Serve as "Mission Critical Personnel" for business continuity and reduced staffing scenarios.
- Support two or more of the products and services provided by arenaflex.
Education
* High school diploma or GED required.
Work Experience
* 2 years of experience, preferably in banking or financial services, or a relevant combination of education and experience.
Physical Exertion Details
* Sedentary exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.
- Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.
Travel Requirement Details
* Occasional travel occurs infrequently (typically, once a month or less).
How to Apply
If you're passionate about delivering exceptional customer service and are driven by a desire to excel in a dynamic and supportive environment, we invite you to apply for this exciting opportunity. Please submit your application through our careers portal at [careers-arenaflex.icims.com/jobs/5832/customer-service-representative-ii/job](http://careers-arenaflex.icims.com/jobs/5832/customer-service-representative-ii/job).
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to ensuring that our online application process provides an equal employment opportunity to all applicants, including qualified individuals with disabilities. If you require accessibility assistance or would like to request a reasonable accommodation for any aspect of the application process, please submit a request by emailing [[email protected]](mailto:[email protected]). Apply for this job