Experienced Licensed Customer Service Representative – Personal Lines Insurance

At arenaflex, we're dedicated to providing exceptional customer experiences that exceed expectations. As a Licensed Customer Service Representative, you'll play a vital role in delivering timely, accurate, and responsive information and service to policyholders and agents for our Personal Lines products, plans, and programs. If you're passionate about building strong relationships, resolving complex issues, and driving customer satisfaction, we want to hear from you.

About arenaflex

arenaflex is a purpose-driven organization committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. We believe progress happens when people feel secure, and we provide protection for the unexpected while delivering it with care. Our mission is to create an environment where employees can succeed, both professionally and personally.

Job Summary

We're seeking an experienced Licensed Customer Service Representative to join our Customer Response Center team. As a key member of our team, you'll provide exceptional customer service, resolve complex issues, and drive customer satisfaction. If you have a passion for delivering outstanding customer experiences, we encourage you to apply.

Responsibilities

* Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line.

• Builds rapport with each customer to establish trust and understanding.
• Listens to customers' requests and inquiries, working to resolve issues efficiently and effectively.
• Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues.
• Uses de-escalation tactics and when necessary, escalates to appropriate team members.
• Processes policyholder transactions accurately and within Customer Response Center established time standards.
• Interprets policy contracts to insured based on expert knowledge of personal lines auto products.
• Identifies, understands, and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements.
• Understands aspects of billing systems as it pertains to policy coverage.
• Identifies and communicates transactions and impact to policy premium.
• Evaluates and makes decisions regarding exceptions to payment plan and fees.
• Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.
• Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient service.
• Develops and maintains product, procedural, and technical systems knowledge.
• Completes licensing and continuing education requirements.
• Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems, and required internet connectivity.
• Performs additional duties as assigned.

Qualifications

* Active P&C Producers insurance license REQUIRED in addition to at least 2 years actively using the license.

• Associates degree and 1+ year Insurance experience preferred.
• 3-5 years related Customer Service experience is required.
• Ability to review, record, and organize written data from a variety of sources with no prescribed format is essential.
• Excellent communication and interpersonal skills are required.
• Personal Lines producer insurance licenses required upon hiring and training.

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from home while still being part of a dynamic and supportive team. Our Customer Response Center is designed to foster collaboration, innovation, and continuous learning. We're committed to creating an inclusive and diverse work environment where all employees feel valued, respected, and empowered to succeed.

Benefits and Perks

* Competitive salary and benefits package

• Comprehensive training program to ensure your success
• Opportunities for career growth and professional development
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Collaborative and supportive team environment
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about delivering exceptional customer experiences and driving customer satisfaction, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law. Apply for this job