Experienced PRN Intake Data Entry Specialist – Healthcare Referral Processing and Customer Service

At arenaflex, we are dedicated to delivering exceptional healthcare services to our patients and their families. As a PRN Intake Data Entry Specialist, you will play a vital role in our team, ensuring seamless referral processing and providing top-notch customer service to our clients. If you are a detail-oriented individual with excellent communication skills and a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.

Job Summary:

We are seeking a highly skilled and organized PRN Intake Data Entry Specialist to join our team at arenaflex. As a key member of our intake team, you will be responsible for processing referrals, communicating with clients and healthcare professionals, and maintaining accurate records. Your exceptional customer service skills, attention to detail, and ability to work effectively in a fast-paced environment will make you an invaluable asset to our team.

Key Responsibilities:

* Processes referrals as they are called or arrive in the office, collaborating with intake RNs/LPNs for disposition of referrals

• Appropriately communicates information according to department policies and procedures, ensuring timely and accurate communication with clients and healthcare professionals
• Organizes and performs work effectively and efficiently, maintaining accurate records and meeting productivity standards
• Maintains and adjusts schedule to enhance team performance, ensuring smooth operations and meeting deadlines
• Demonstrates positive interpersonal relations, maintaining confidentiality and providing exceptional customer service to clients and team members
• Participates in quality improvement initiatives, identifying areas for improvement and implementing changes to enhance referral processing and customer service

Quality of Work (40%):

* Processes referrals accurately and efficiently, meeting established time frames and productivity standards

• Collaborates with intake RNs/LPNs for disposition of referrals, ensuring timely and accurate communication
• Communicates information effectively, using clear and concise language and adhering to department policies and procedures
• Monitors pending weekend and holiday admission/readmission referrals, ensuring packets are complete and episodes are started

Productivity/Use of Time (40%):

* Organizes and performs work effectively and efficiently, maintaining accurate records and meeting productivity standards

• Maintains and adjusts schedule to enhance team performance, ensuring smooth operations and meeting deadlines
• Reports to work on time and returns promptly from errands, breaks, and meals, demonstrating flexibility and adaptability
• Assists other team members to ensure completion of all work assignments, promoting a positive and collaborative team environment

Team Work, Mission, Vision, Values (20%):

* Demonstrates positive interpersonal relations, maintaining confidentiality and providing exceptional customer service to clients and team members

• Responds to all customers in a courteous, sensitive, and respectful manner, adhering to department policies and procedures
• Maintains a clean and neat appearance in personal attire and work area, promoting a positive and professional image
• Participates in quality improvement initiatives, identifying areas for improvement and implementing changes to enhance referral processing and customer service

Job Specifications:

* Education: High School Diploma or equivalent; secondary education preferred

• Licensure/Certification: Not required
• Experience: At least two years computer experience, preferably in the field of healthcare; prior experience in customer service/physician relations preferred; experience with medical insurance verification required
• Essential Technical Skills: Must be able to write, use the telephone, read, and speak clearly; computer literate and demonstrated experience with Microsoft Office
• Interpersonal Skills: Must possess excellent communication skills, ability to develop and maintain working relationships with patients, staff, and public; effective listening skills
• Essential Physical Requirements: Ability to sit/stand for extended periods of time; must be able to stoop, bend, sit, and operate office equipment
• Essential Mental Requirements: Ability to deal effectively in stressful situations; ability to organize and prioritize, learn new skills and techniques; able to learn and use supportive services
• Essential Sensory Requirements: Visual acuity, touch, hearing, and speaking

Work Environment and Company Culture:

At arenaflex, we value our employees and strive to create a positive and supportive work environment. Our team is dedicated to delivering exceptional healthcare services, and we are committed to providing opportunities for growth and development. As a PRN Intake Data Entry Specialist, you will have the opportunity to work with a talented and diverse team, contributing to the success of our organization and making a meaningful difference in the lives of our patients and their families.

Compensation, Perks, and Benefits:

We offer a competitive salary and benefits package, including:

• Competitive hourly rate
• Opportunities for professional growth and development
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Flexible scheduling and work-life balance
• Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and detail-oriented individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job