Experienced Traveling Customer Service Representative – Community Bank Branch Support

At arenaflex, we pride ourselves on being a locally owned and progressive community bank that values its employees as the backbone of its financial success and growth. Since 1998, arenaflex has grown steadily from a small office on the Indianola square to branches in Carlisle, Chariton, Indianola, Lacona, Knoxville, Milo, Pleasantville, and Seymour. Our commitment to exceptional customer service sets us apart from others in the industry. We take the time to answer our customers' questions, solve their problems, and foster a positive work environment that encourages our employees to do what's right by their customers and fellow co-workers.

Join Our Team at arenaflex

We are seeking an experienced Traveling Customer Service Representative to join our team at the Pleasantville location. As a Traveling Customer Service Representative, you will have the opportunity to work at different arenaflex branches to help cover staff shortages, while being compensated for your extra time and mileage when traveling to a branch outside of Pleasantville.

Key Responsibilities:

- Opening, closing, and maintaining checking accounts, savings accounts, certificate of deposits, IRA's, safe deposit boxes, ATM/Debit Cards, online banking, and teller duties - Providing exceptional customer service to arenaflex customers, answering their questions, and solving their problems - Working effectively in a team environment to achieve branch goals and objectives - Maintaining accurate records and reports, ensuring compliance with arenaflex policies and procedures - Participating in ongoing training and professional development to enhance skills and knowledge - Adhering to arenaflex's core values and promoting a positive work environment

Essential Qualifications:

- 2+ years of customer service or banking experience - Excellent customer service skills, with the ability to multi-task and work in a fast-paced environment - Strong computer skills, including proficiency in Microsoft Office and banking software - Effective communication and interpersonal skills, with the ability to work with diverse groups of people - Ability to work a regular schedule, including some Saturdays, with flexibility to adapt to changing branch needs

Preferred Qualifications:

- Experience working in a community bank or financial institution - Knowledge of banking products and services, including deposit accounts, loans, and investments - Certification in customer service or a related field - Bilingual or multilingual skills

Schedule:

- Regular working shift: 8 a.m. to 5 p.m., Monday through Friday - Some Saturdays: 8 a.m. to 12 p.m. - Flexibility to adapt to changing branch needs and work schedules

Compensation:

- Competitive hourly rate: $19.10 - $21.22 per hour, based on previous banking experience - Overtime pay for extra hours worked - Mileage reimbursement for travel to branches outside of Pleasantville

Benefits:

- Comprehensive health insurance package, including medical, dental, and vision coverage - Employer-paid life insurance, short-term disability, and long-term disability - Retirement options, including a 401(k) plan with employer match - Paid time off (PTO) and family leave plan - Over 11 paid holidays per year - Employer-paid identity theft insurance and Aflac insurance - Flex spending accounts and a stock purchase plan - Free personal checking accounts and safety deposit boxes

Career Growth Opportunities:

- arenaflex is committed to the professional development and growth of its employees - Opportunities for advancement to leadership roles and specialized positions - Ongoing training and education to enhance skills and knowledge - Collaborative and supportive work environment that encourages innovation and creativity

Work Environment:

- arenaflex is a locally owned and progressive community bank that values its employees and customers - Positive and supportive work environment that encourages teamwork and collaboration - Opportunities to make a difference in the lives of arenaflex customers and the community - Flexible work arrangements and a commitment to work-life balance

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job