Experienced Learning and Development Manager – Application Supervisor at arenaflex

Join arenaflex, a global leader in entertainment, as we shape the destiny of worldwide entertainment. Our individuals want our help once in a while, and that’s where our international customer service (CS) corporation focuses: supplying exquisite interactions for our subscribers round the sector. We are seeking out a skilled application supervisor to sign up for our Latham CS mastering & improvement (L&D) group in Alphaville.

About arenaflex

arenaflex is a private company that has revolutionized the way we observe entertainment. Our mission is to provide excellence, simplicity, and get our individuals back to streaming. We are a global company with a diverse team of individuals who share a passion for innovation and customer satisfaction.

Job Summary

We are seeking an experienced Learning and Development Manager – Application Supervisor to join our Latham CS L&D group in Alphaville. This role will work closely with our outsourced call center partners to develop effective learning reports for our top-performing call center agents and leaders. The successful candidate will have a strong background in instructional design, facilitation, and stakeholder management.

Key Responsibilities

* Program management: + Outline, document, and preserve the scope of all local L&D tasks. + Create, manage, and preserve task plans. + Develop a trusting partnership with the outsourced call center partners and be a precious point of touch for all trainers in these outsourced facilities, chargeable for successful education rollouts and launches.

• Learning content development / educational design:

+ Using a diffusion of inputs, carry out gap analysis for performance and education opportunities, or improvements to pick out local and international curriculum needs for tool-based technical and behavioral soft skills. + Prioritize the importance of diagnosed gaps, document and present strategies, findings, and tips to address performance gaps. + Develop solutions (e.g., instructor-led, digital, e-learning, combined, etc.) that offer applicable, hard, and efficient learning experiences. + Develop essential route collateral including facilitator and learner materials, presentation media, task aids, and knowledge checks.

• Facilitation:

+ Supply learning material in face-to-face and virtual environments to leadership audiences and pilot any newly designed curriculum. + Run train-the-trainer programs for call center trainers. + Educate and develop call center leaders to co-facilitate the delivery of learning material.

• Dealer management and dating building:

+ Partner with the education and operational groups of our outsourced call center providers in the area and contribute to the overall performance of the CS business. + Guide these groups to achieve success with the right path, support, and tasks. + Build and power L&D governance for the companies: data analysis, dealer help team shape, intake framework, evaluation framework, etc.

• Stakeholder management:

+ Build and foster strong partnerships with regional CS colleagues at arenaflex and be an effective voice of the local L&D team. + Be an active partner to the general CS business by participating on learning opportunities, priorities, and effect. + Collaborate with other business leaders and transforming operational opportunities into L&D opportunities.

Essential Qualifications

* 3+ years experience designing soft skills and equipment learning solutions, including onboarding programs focused across a range of levels call center agents, senior call center retailers, rising leaders, and senior chief audiences.

• Enjoy designing and facilitating learning services that range from a 15-minute learning to multi-week classroom reports.
• Experience creating learning’s, working with LMSs, and virtual learning strategies and tools is highly desired.
• Stable facilitation experience in various teacher-led programs for various audiences and training skills.
• Venture management enjoys, ability to collaborate with a team and stakeholders, communicate successfully, and being attentive to detail.
• Enjoy working in a fast-paced, outcomes-orientated, data-driven environment.
• High level of independence and ability to work and manage own time efficiently.
• Bachelor’s degree in instructional design or a related degree, master’s degree a plus.
• Fluent in Portuguese and English. Spanish is a plus.
• Experience working in a cross-cultural global environment is a plus.
• Enjoy content/knowledge management is a plus.
• Enjoy designing education curriculum for service, retail, or call center managers/leaders is a plus.
• Enjoy with innovative facilitation tools is a plus.

Preferred Qualifications

* Experience working in a private company.

• Experience working in a customer-facing role.
• Experience working in a fast-paced, dynamic environment.
• Experience working with a global team.
• Experience working with a variety of stakeholders, including call center agents, leaders, and operational teams.
• Experience developing and implementing learning programs for call center agents and leaders.
• Experience working with a range of learning technologies, including LMSs and virtual learning platforms.
• Experience facilitating learning programs for leadership audiences.
• Experience developing and implementing training programs for call center trainers.

Work Environment and Company Culture

arenaflex is a global company with a diverse team of individuals who share a passion for innovation and customer satisfaction. We are committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our company culture is built on the following values:

• Innovation: We are committed to innovation and continuous improvement.
• Customer satisfaction: We are dedicated to providing excellent customer service and satisfaction.
• Collaboration: We believe in collaboration and teamwork to achieve our goals.
• Diversity and inclusion: We are committed to creating a diverse and inclusive work environment.
• Growth and development: We are dedicated to the growth and development of our employees.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary range of $25 to $35 per hour, depending on experience. We also offer a range of benefits, including:

• Health insurance
• Retirement plan
• Paid time off
• Flexible work arrangements
• Professional development opportunities
• Access to a range of learning and development resources

How to Apply

If you are a motivated and experienced Learning and Development Manager – Application Supervisor looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Note:

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. Apply for this job