Experienced Outbound Customer Service Advocate – Delivering Exceptional Healthcare Support at arenaflex

At arenaflex, we're dedicated to revolutionizing the way people experience healthcare. As a national organization with a diverse range of services, we're committed to providing our 28 million members with top-notch support and care. We're seeking an experienced Outbound Customer Service Advocate to join our team, and we're excited to offer a fresh perspective on workplace flexibility.

Job Summary:

As an Outbound Customer Service Advocate at arenaflex, you'll play a vital role in delivering education and information to our members and providers. You'll be responsible for facilitating outbound calls to provide timely, accurate, and personalized support, as well as escalating calls when necessary. Your primary goal will be to ensure a successful experience for our members and providers, while also maintaining performance and quality standards.

Key Responsibilities:

* Deliver education and information to members and/or providers on behalf of the customer service team, including updates on products, services, and policy changes

• Facilitate outbound calls to provide providers with timely, accurate, and personalized support
• Reach out to members and/or providers for educational or informational purposes to help support solutions or concerns
• Escalate calls in the event providers are unable to deliver solutions
• Serve as the front-line support on various member and/or provider inquiries, requests, or concerns
• Assist with sharing product awareness campaigns, policy changes, directory audits, monthly provider satisfaction surveys, and basic claims-related outreach with providers
• Maintain performance and quality standards based on established contact center metrics
• Expand knowledge on primary market and/or plan, and may expand to cover additional markets and/or plans that may require minor research (e.g., benefits eligibility)
• Document information including demographics, call summaries, and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
• Remain up-to-date and adhere to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance

Essential Qualifications:

* High School diploma or GED required

• 1-2 years of related experience in a contact center environment preferred
• Vocational or technical education in addition to prior work experience may be required
• May require additional on-the-job training or continuous learning education

Preferred Qualifications:

* Experience in a healthcare or customer service environment

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and meet performance and quality standards
• Proficiency in CRM applications and other software systems

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and meet performance and quality standards
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in CRM applications and other software systems
• Strong knowledge of healthcare policies and procedures

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. As an Outbound Customer Service Advocate, you'll have access to a range of training and development opportunities, including:

• On-the-job training and coaching
• Continuous learning education and training programs
• Opportunities for advancement and career growth
• Access to industry-leading training and development resources

Work Environment and Company Culture:

At arenaflex, we're dedicated to creating a positive and supportive work environment that fosters collaboration, innovation, and growth. As an Outbound Customer Service Advocate, you'll be part of a dynamic team that's passionate about delivering exceptional healthcare support to our members. Our company culture is built on the following values:

• Customer-centricity
• Innovation
• Collaboration
• Integrity
• Respect

Compensation, Perks, and Benefits:

At arenaflex, we offer a comprehensive benefits package that includes:

• Competitive pay: $17.50 - $27.50 per hour
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible work arrangements, including remote, hybrid, field, or office work schedules
• Additional forms of incentives, including bonuses and performance-based rewards

Equal Opportunity Employer:

arenaflex is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Accommodations:

If you need an accommodation to apply for this position, please email [email protected]. We're committed to helping people live healthier lives, and we're excited to have you join our team!

Apply Now:

Ready to take the next step in your career? Apply now to become an Outbound Customer Service Advocate at arenaflex. We can't wait to hear from you! Apply for this job