Experienced Customer Success Manager – Robotics and Fulfillment Operations

At arenaflex, we're revolutionizing the way we approach customer success by harnessing the power of innovative robotics and software solutions. As a key member of our Customer Success (CSM) team, you'll play a vital role in bridging the gap between arenaflex and our operations teams, ensuring seamless integration of our robotic technologies and tools. If you're passionate about problem-solving, have a knack for technical acumen, and thrive in fast-paced, entrepreneurial environments, we want to hear from you.

About arenaflex

arenaflex is a dynamic and forward-thinking organization that's pushing the boundaries of what's possible in the world of robotics and software solutions. Our team of innovators, engineers, and problem-solvers work tirelessly to develop cutting-edge technologies that transform customer experiences in ways we can't even imagine yet. We're a company that values critical thinking, self-motivation, and collaboration, and we're looking for like-minded individuals to join our ranks.

Job Summary

As an Experienced Customer Success Manager, you'll be responsible for developing and implementing mechanisms and processes to enable your team to scale with our growing arenaflex network. You'll work closely with operations managers at Amazon Fulfillment and Transportation Centers to meet or exceed the as-designed performance of our robotic technology. Your technical acumen, program management, organizational change management, and communication skills will be essential in aligning a broad range of initiatives for our customers.

Key Responsibilities

* Develop and implement mechanisms and processes to enable your team to scale with our growing arenaflex network, build subject matter expertise, and innovate to address the needs of operations and arenaflex customers.

• Audit adoption and improve effectiveness of safe and effective arenaflex operational best practices within your portfolio or subject matter area of expertise.
• Identify and address trending operational performance issues and improvement opportunities, and implement solutions in our fulfillment network.
• Facilitate network-wide rollouts of new robotic technologies and tools, and support operations' launch of new robotic systems and continuous improvement initiatives.
• Identify requirements and capture "voice of the customer" product/service feedback to influence product design and development priorities.
• Coach site leaders on arenaflex best practices and robotics systems and tools.
• Travel approximately 25-30% of the time to support our operations teams and customers.

Requirements

* Bachelor's degree in Engineering and/or relevant experience.

• 6+ years in customer-facing roles, with experience resolving technical issues with operations, engineering (software/hardware), and leadership teams.
• Experience managing multiple high-priority tasks simultaneously.
• Knowledge and/or working experience with analytical tools (SQL, Excel, Tableau).
• Experience applying process improvement frameworks and tools to optimize business operations and customer outcomes.

Preferred Qualifications

* Master's degree in Engineering and/or MBA.

• Strong problem-solving and analytical skills.
• Experience with Lean, Six Sigma, or other continuous improvement methodologies.
• Experience with robotics hardware, software, and/or system troubleshooting.
• Experience in BI and analytical tools including Tableau, SQL, and R/Python.

What We Offer

* Competitive base pay ranging from $118,200/year to $204,300/year, depending on location and experience.

• A comprehensive benefits package, including medical, dental, and vision coverage, maternity and parental leave options, paid time off, and a 401(k) plan.
• Opportunities for professional growth and development, including training and education programs.
• A dynamic and inclusive work environment that values diversity, equity, and inclusion.
• A chance to work on cutting-edge technologies and make a real impact on our customers' experiences.

How to Apply

If you're passionate about customer success, robotics, and software solutions, and you're looking for a challenging and rewarding career opportunity, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!

About arenaflex's Inclusive Culture

arenaflex is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We welcome applications from qualified candidates of all backgrounds, experiences, and skillsets. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information.

Compensation Disclosure

arenaflex's compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company, and dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Los Angeles County Applicants

Job duties for this position include work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

San Francisco Fair Chance Ordinance

arenaflex will consider for employment qualified applicants with arrest and conviction records.

Accommodations for Applicants with Disabilities

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our website for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Apply for this job