Experienced Online Customer Service Associate – Customer Experience Champion at arenaflex

At arenaflex, we're revolutionizing the world of sustainable activewear, and we're looking for a dedicated and personable Online Customer Service Associate to join our team. As a key member of our customer experience team, you'll play a vital role in ensuring that every customer interaction is a positive and memorable one. If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and are eager to learn and grow with a dynamic company, we want to hear from you!

About arenaflex

arenaflex is a quickly growing sustainable activewear brand based in New Orleans, Louisiana. We're committed to creating high-quality, eco-friendly apparel that not only makes our customers feel great but also helps to reduce our environmental footprint. As one of the leaders in the industry, we're constantly innovating and pushing the boundaries of what's possible in the world of activewear. Our team is passionate, driven, and dedicated to making a positive impact on our customers and the planet.

The Role

As an Online Customer Service Associate at arenaflex, you'll be responsible for ensuring that all customer service questions are answered promptly, with a great attitude, and for the facilitation and printing of online order picking tickets and returns management. This is a full-time, hourly position with benefits and OT opportunities, offering a unique chance to learn multiple aspects of the apparel business and grow your skills and expertise.

Responsibilities

As an Online Customer Service Associate, your key responsibilities will include:

• Coordinating the printing and distribution of online pick tickets multiple times daily
• Assisting customers via phone and email ticketing system to make order changes, place orders, and resolve issues
• Checking in and completing all online returns
• Answering all inbound phone calls and routing to the appropriate team member when necessary
• Assisting the warehouse picking team with questions on tickets and orders
• Other duties and responsibilities as assigned and directed

Requirements

To be successful in this role, you'll need to possess the following qualifications and skills:

• Associate's degree or higher (relevant work experience may be considered as a substitute for degree)
• A professional and polite attitude and demeanor
• Previous experience in customer service and with web-based customer service platforms (a plus)
• Ability to learn and take constructive direction
• General computer skills
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively

Essential Skills and Competencies

To excel in this role, you'll need to possess the following essential skills and competencies:

• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment
• Strong problem-solving and analytical skills
• Ability to learn and adapt quickly to new systems and processes
• Strong attention to detail and organizational skills
• Ability to work in a fast-paced environment and prioritize tasks effectively

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills and expertise. As an Online Customer Service Associate, you'll have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced team members
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that encourages creativity and innovation

Work Environment and Company Culture

Our office is located in the heart of New Orleans, offering a unique and vibrant work environment that's full of energy and creativity. Our team is passionate, driven, and dedicated to making a positive impact on our customers and the planet. We're committed to fostering a culture of inclusivity, respect, and open communication, and we're always looking for ways to improve and grow.

Compensation, Perks, and Benefits

As an Online Customer Service Associate at arenaflex, you'll enjoy a competitive salary, benefits, and OT opportunities. We also offer a range of perks and benefits, including:

• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Access to our employee wellness program
• Discounts on arenaflex products and services

How to Apply

If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and are eager to learn and grow with a dynamic company, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience! Apply for this job