Experienced Ramp Agent (Customer Service Agent) - MSP at arenaflex

As a Ramp Agent at arenaflex, you will play a vital role in ensuring the safe and efficient transportation of cargo and baggage to and from our aircraft. This is an entry-level position that offers a unique opportunity for career growth and development in a dynamic and fast-paced environment. Our leaders provide mentorship and support to help you advance your career and achieve your long-term goals.

About arenaflex

arenaflex is a leading airline that is committed to providing exceptional customer service and ensuring the safe transportation of cargo and baggage. Our mission is to keep climbing, and we are looking for talented individuals who share our values and are passionate about delivering outstanding results. At arenaflex, we believe that our people are our greatest asset, and we are dedicated to providing a supportive and inclusive work environment that fosters growth and development.

Key Responsibilities

As a Ramp Agent, your primary responsibilities will include:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, while ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather conditions.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.
• Maintaining a high level of safety awareness and adhering to all safety procedures and protocols.
• Collaborating with other team members to ensure seamless operations and efficient communication.

Work Environment and Schedule

As a Ramp Agent, you will work in a fast-paced and dynamic environment that requires flexibility and adaptability. Your schedule will be based on operational needs, and you may be required to work early morning to overnight shifts. You will also work between 20 and 40 hours per week, based on your seniority.

Benefits and Perks

arenaflex offers a comprehensive benefits package that includes:

• Competitive salary, industry-leading profit-sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• Paid time off, including vacation, holidays, paid personal time, maternity and parental leave.
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits.
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Recognition rewards and awards through the platform Unstoppable Together.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, and auto, home, and pet insurance, legal services, and childcare.

What You Need To Succeed

To be successful as a Ramp Agent, you will need:

• A high school diploma, GED, or high school equivalency.
• To be at least 18 years of age and have authorization to work in the United States.
• A valid driver's license.
• Proficiency in English.
• To pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
• To wear required company-approved Personal Protective Equipment (PPE), including hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel, subject to an approved accommodation, such as alternate PPE.
• Ability to hold airport-specific requirements, such as a SIDA Badge and Customs Seal.

What Will Give You a Competitive Edge

While not required, the following qualifications will give you a competitive edge:

• N/A

How to Apply

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and apply online. Apply Job! Apply for this job