Experienced Remote Customer Support Specialist – Property & Casualty Insurance

At arenaflex, we're revolutionizing the way people manage their cars, making it easier and more affordable for them to own and maintain their vehicles. As a fast-growing fintech startup, we're committed to providing innovative solutions that simplify the car ownership experience. With over 4 million customers and a 4.7-star rating in the App Store, we're the #1 rated AllCar app in the U.S. We're seeking an experienced Remote Customer Support Specialist to join our growing team! In this role, you'll be responsible for providing exceptional support to our existing customers, helping them make changes to their current insurance policies from our 55+ insurance carrier partners. If you're passionate about delivering outstanding customer experiences and making a measurable difference in the lives of millions, we'd love to hear from you!

How You'll Make an Impact:

* Respond to inbound calls from existing customers, providing timely and effective solutions to their queries and concerns

• Process service requests, such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, and more
• Help customers with questions regarding existing insurance policies, including coverages, policy benefits, and making changes to existing policies
• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation
• Collaborate with our leadership team to develop and implement strategies to improve customer satisfaction and retention

Essential Qualifications:

* 1+ year of experience in customer support or a related field

• Strong communication and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• Proficiency in using technology, including CRM software and phone systems
• High school diploma or equivalent required; degree in a related field preferred

Preferred Qualifications:

* 2+ years of experience in customer support or a related field

• Property & Casualty insurance license (or willingness to obtain one)
• Experience working with insurance carriers and policies
• Strong knowledge of insurance products and services
• Certification in customer service or a related field

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Proficiency in using technology, including CRM software and phone systems
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits:

* Ongoing training and mentorship from our leadership team

• Opportunities for career growth and advancement within the company
• Access to a comprehensive training program to help you develop your skills and knowledge
• Collaborative and dynamic work environment that encourages innovation and creativity

Work Environment and Company Culture:

* Remote work arrangement with flexible scheduling

• Collaborative and dynamic work environment that encourages innovation and creativity
• Passionate and egoless team that loves solving real-world problems
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance and contributions

Compensation, Perks, and Benefits:

* Hourly wage: $18.00 - 21.00

• We will pay for your P&C license (expected within 60 days after starting)
• Medical, dental, vision insurance, 401K match
• Ability to work remotely (we provide work equipment)
• Ongoing training and mentorship from our leadership team
• An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them

Schedule:

* Monday, Tuesday, Friday, Saturday: 10:30am - 9pm ET

How to Apply:

If you're passionate about delivering outstanding customer experiences and making a measurable difference in the lives of millions, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We're an equal opportunity employer and welcome applications from diverse candidates.

About arenaflex:

arenaflex is America's first and only AllCar app. We're redefining and radically improving how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, we simplify and automate owning and maintaining a car while providing personalized services for all car owners' needs. From car insurance and financing to maintenance and safety, we do it all. We're the #1 rated and most downloaded app in our category with a 4.7-star rating in the App Store. We have more than 5 million customers — and we're just getting started. arenaflex was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious, and egoless people who love solving real-world problems. Help us build a revolutionary product that's disrupting a massive market. Apply for this job