Experienced Customer Service Coordinator – Work Leader for Complex Customer Inquiries and Team Development

At arenaflex, we are committed to delivering exceptional customer experiences and fostering a culture of excellence. As an Experienced Customer Service Coordinator, you will play a vital role in leading our customer service units, assisting with escalated and complex issues, and developing the skills of our team members. If you are passionate about providing top-notch customer service, have a strong work ethic, and are eager to grow your career, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading organization in the industry, with a rich history of innovation and community involvement. For over seven decades, we have been dedicated to providing exceptional service to our customers, and we are proud to be the largest insurance company in South Carolina. Our commitment to excellence has earned us an A+ (Superior) rating from A.M. Best, making us the only health insurance company in South Carolina with this distinction. We are a diverse and inclusive workplace, where employees from all spectrums have the opportunity to develop their skills, advance their careers, and contribute their unique abilities to the growth of our company.

Job Summary

As an Experienced Customer Service Coordinator, you will be responsible for serving as an information source for both internal and external customers, answering complex customer service inquiries via telephone, email, and/or web inquiries. You will also assist with the development and direction of staff to achieve and maintain optimum levels of performance. This role requires strong organizational skills, the ability to handle high-stress situations, and proficiency in Microsoft Office.

Key Responsibilities

- Serve as an information source for both internal and external customers by answering complex customer service inquiries via telephone, email, and/or web inquiries. - Assist with the development and direction of staff to achieve and maintain optimum levels of performance. - Ensure efficient departmental operation by assisting management in planning, coordination, and/or assignment of work. - Maintain basic knowledge of quality work instructions and company policies. - Collaborate with team members to resolve customer issues and improve customer satisfaction. - Participate in training and development programs to enhance skills and knowledge. - Provide feedback and coaching to team members to improve performance and productivity.

Essential Qualifications

- Associate degree or equivalent work experience. - 1-year customer service or claims processing experience. - Strong organizational skills and ability to handle high-stress situations. - Proficient spelling, punctuation, grammar, and basic business math. - Microsoft Office proficiency.

Preferred Qualifications

- Bachelor's degree in a related field. - 2-years of claims processing or call center experience. - Strong leadership and coaching skills. - Experience with quality work instructions and company policies. - Familiarity with arenaflex's products and services.

Skills and Competencies

- Excellent communication and interpersonal skills. - Strong problem-solving and analytical skills. - Ability to work in a fast-paced environment and prioritize tasks effectively. - Proficiency in Microsoft Office, including Excel, Word, and Outlook. - Strong leadership and coaching skills. - Ability to adapt to changing priorities and deadlines.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. We offer a comprehensive training program, which includes on-the-job training, classroom training, and online courses. Our employees also have access to mentorship programs, coaching, and feedback to help them achieve their career goals. We believe in promoting from within and offer opportunities for advancement and career growth.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace, where employees from all spectrums have the opportunity to develop their skills, advance their careers, and contribute their unique abilities to the growth of our company. We offer a comprehensive benefits package, including subsidized health plans, dental and vision coverage, 401K retirement savings plan with company match, life insurance, paid time off, and on-site cafeterias and fitness centers in major locations.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary range of $45,000 - $60,000 per year, depending on experience. We also offer a comprehensive benefits package, including: - Subsidized health plans, dental and vision coverage. - 401K retirement savings plan with company match. - Life insurance. - Paid time off. - On-site cafeterias and fitness centers in major locations. - Wellness program and healthy lifestyle premium discount. - Tuition assistance. - Service recognition. - Employee assistance discounts to movies, theaters, zoos, theme parks, and more.

How to Apply

If you are passionate about providing exceptional customer service and have a strong work ethic, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter. We will review your application and contact you if we require additional information or would like to schedule an interview.

Equal Employment Opportunity Statement

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement. We comply with all applicable federal, state, and local laws and regulations, including the Americans with Disabilities Act (ADA) and the Equal Employment Opportunity Commission (EEOC) guidelines.

Veterans Welcome!

arenaflex is a strong supporter of our veterans, and many service men and women have joined our ranks. We have found that the dedication, work ethic, and job skills that serve well in the military excel in many of our lines of business, and we proudly have veterans filling positions in Human Resources, Information Technology, Customer Service, Operations, General Services, and more. Through our government contracts, we also have employees serving at Shaw Air Force Base, the Naval Health Clinic in Charleston, the Naval Hospital in Beaufort, and in our hometown of Columbia, S.C., at Ft. Jackson. If you are a full-time employee in the National Guard or Reserves, we will even cover the difference in your pay if you are called to active duty.

Join Us!

If you are ready to join a diverse company with secure, community roots and an innovative future, apply for a position now! We look forward to welcoming you to the arenaflex team! Apply for this job