Experienced Customer Service Specialist - Evening Support for arenaflex
Join arenaflex, a leading full-service language service provider, and take the first step towards a rewarding career in customer service. As a Customer Service Specialist in our Scheduling Department, you will play a vital role in delivering exceptional language access solutions to patients, providers, families, and coordinated care organizations.
About arenaflex
arenaflex is a dynamic and innovative company founded in 2010, with its headquarters located in Portland, Oregon. We pride ourselves on providing comprehensive, responsive, and high-quality language services that make a real difference in people's lives. Our team is passionate about fostering a culture of inclusivity, respect, and collaboration, and we're committed to creating a workplace where everyone feels valued and empowered to grow.
Job Summary
We're seeking an experienced Customer Service Specialist to join our Evening Support team. As a key member of our Scheduling Department, you will be responsible for handling and resolving email requests from clients and interpreters, assisting with phone calls, maintaining accurate database information, and managing appointments for a dedicated client. If you're a customer service professional with a passion for delivering exceptional service, we want to hear from you!
Responsibilities
As a Customer Service Specialist in our Evening Support team, you will be responsible for:
* Handling and resolving email requests from clients and interpreters related to scheduling, as the first point of contact
* Assisting with answering client/interpreter calls, when needed
* Efficiently inputting data and maintaining accurate database information
* Managing all inbound interpreter calls and inquiries
* Managing all inbound interpreter calls, emails, and securing interpreters to cover appointments
* Managing all appointments for a dedicated client by meeting both arenaflex and client service levels for securing interpreters to the appointments
* Other duties and responsibilities as requested by leads, Assistant Manager, or Scheduling Manager
Key Skills and Qualifications
To succeed in this role, you will need to possess:
* The ability to handle stressful and challenging situations in a calm and professional manner while working with internal and external clients
* Professional communication skills; verbal and written
* Proficiency with standard software applications (Excel, Word, PowerPoint), and familiarity with other web-based applications
* Ability to excel in a demanding, dynamic, and team-based working environment
* 2 years of experience in customer service
* 2 years of experience working in a fast-paced office environment
* Exceptional data entry & accuracy skills
* Professional verbal & written communication skills
* Organized & motivated with excellent follow-through, multi-tasking, and problem-solving skills
* Proficiency in MS Office applications
* Ability to work independently while remaining an effective and efficient member of cross-functional teams
* Ability to analyze problems and develop processes to alleviate problems
What We Offer
As a valued member of our team, you can expect:
* A competitive salary range of $20-22/hour
* A dynamic and supportive work environment that fosters growth and development
* Opportunities for career advancement and professional growth
* A comprehensive benefits package, including medical, dental, and vision insurance
* A 401(k) retirement plan with company match
* Paid time off and holidays
* Access to ongoing training and development opportunities
* A fun and inclusive company culture that celebrates diversity and promotes work-life balance
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We believe that having a diverse and inclusive workforce is essential to our success and are committed to creating a workplace where everyone feels valued and empowered to grow.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
```html
Join arenaflex Today!
Apply now and take the first step towards a rewarding career in customer service. We can't wait to hear from you!
Apply Job!About arenaflex
arenaflex is a dynamic and innovative company founded in 2010, with its headquarters located in Portland, Oregon. We pride ourselves on providing comprehensive, responsive, and high-quality language services that make a real difference in people's lives.
Our Culture
We celebrate our differences and are proud to grow together as a team and community. Our team is passionate about fostering a culture of inclusivity, respect, and collaboration, and we're committed to creating a workplace where everyone feels valued and empowered to grow.
Benefits
- A competitive salary range of $20-22/hour
- A dynamic and supportive work environment that fosters growth and development
- Opportunities for career advancement and professional growth
- A comprehensive benefits package, including medical, dental, and vision insurance
- A 401(k) retirement plan with company match
- Paid time off and holidays
- Access to ongoing training and development opportunities
- A fun and inclusive company culture that celebrates diversity and promotes work-life balance
How to Apply
Apply now and take the first step towards a rewarding career in customer service. We can't wait to hear from you!
Apply Job! ``` Apply for this job