Experienced Order Processing and Data Entry Specialist – Customer Service and Logistics Support

At arenaflex, we are committed to delivering exceptional customer experiences and providing top-notch support to our clients. As a key member of our Customer Service team, we are seeking an experienced Order Processing and Data Entry Specialist to join our dynamic and growing organization. This part-time role will play a vital part in ensuring the smooth processing of orders, managing customer requests, and maintaining accurate records.

About arenaflex

arenaflex is a leading provider of innovative solutions and services to various industries. Our mission is to empower our customers with cutting-edge technology, expert support, and a commitment to excellence. We are proud to be a part of a diverse and inclusive community that values collaboration, creativity, and continuous learning.

Key Responsibilities

As an Order Processing and Data Entry Specialist, you will be responsible for:

• Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
• Processing orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
• Coordinates and performs activities such as order entry, order acknowledgement, order revision, and preparation of some shipping documents.
• Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
• Updates databases with the status of returned materials issues and accounts for returns inventory.
• Records and reports the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
• Ensure service information is accessible by sorting and filing documents/forms.
• Handles requests for additional arenaflex materials.
• Maintains records of returns, schedule changes, product enhancements or changes, and product pricing, and resolves return credit problems.
• Coordinates and performs activities associated with the transfer of consigned material.
• Coordinates and performs activities associated with order tracking and customs clearance by working with the transportation carriers and brokers.

Skills, Knowledge, and Expertise

To succeed in this role, you will need:

• Direct customer support experience, including administrative experience.
• Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
• Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
• Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
• Typical Education and Experience: Associate degree or equivalent. 1-3 years of related experience.

Benefits

As an arenaflex team member, you will enjoy:

• 401(k) plan with company matching.
• Paid Time Off.
• Sick Time.
• A generous benefits package that pays 100% of medical, dental, and vision.
• Short-Term Disability.

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that fosters collaboration, creativity, and continuous learning. Our team members enjoy a dynamic and supportive work culture that encourages growth and development.

Career Growth Opportunities and Learning Benefits

arenaflex is dedicated to investing in the growth and development of our team members. We offer various training programs, mentorship opportunities, and career advancement paths to help you achieve your career goals.

How to Apply

If you are a motivated and detail-oriented individual with a passion for customer service and order processing, we encourage you to apply for this exciting opportunity. Please visit our website at arenaflex.com/careers to submit your application.

Contact Information

If you have any questions or would like to learn more about this opportunity, please contact our HR team at [arenaflex HR email]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job