Part-Time Remote Customer Service Representative – Drag & Fly Tours
Are you a people person with a passion for creating unforgettable experiences? Do you have a flair for the dramatic and a love for all things drag? We're on the hunt for a dynamic Remote Customer Service Representative to join our team at arenaflex, a startup that's revolutionizing the sightseeing tour industry with our drag queen-hosted tours in Palm Springs. If you're a fan of drag culture, enjoy working with people, and are tech-savvy, we want to hear from you!
About arenaflex
arenaflex is more than just a tour company – we're a mobile theater production that brings the city's stories to life with fabulous flair. Our drag queen-hosted tours blend Palm Springs' rich history with the sparkle and sass of drag artistry, making for an unforgettable experience that's bold, fun, and fabulously unique. As we continue to grow, we're looking for a talented Remote Customer Service Representative to join our team and help us deliver exceptional support to our guests.
Position Overview
As a Remote Customer Service Representative, you'll play a crucial role in maintaining a smooth guest experience from start to finish. Your primary responsibility will be to provide exceptional support to our guests with a friendly, engaging, and professional attitude. This includes answering the company phone, responding to voicemails, emailing guests who have questions about our drag queen-hosted tours, and managing bookings using our reservation management system.
Key Responsibilities
* Email Correspondence: Respond to guest inquiries via email, ensuring clear communication and timely follow-up.
* Voicemail Management: Listen to voicemails promptly and return calls with professionalism and enthusiasm.
* Reservation Management: Book and manage reservations using our reservation management system, ensuring accuracy and a smooth guest experience.
* Customer Assistance: Assist guests with booking questions, cancellation policies, and general tour information.
* Problem Resolution: Address guest concerns with empathy and efficiency, escalating issues when necessary.
* Maintain Brand Voice: Communicate in a manner that reflects the fun, engaging, and fabulous personality of arenaflex.
Qualifications
* Experience: Previous customer service experience preferred, especially in a remote setting or tourism/hospitality industry.
* Reservation Management Skills: Experience using a reservation management system is a plus
* Google Workspace: Experience with gmail, google voice is a plus
* Communication Skills: Excellent written and verbal communication skills with a friendly, professional tone.
* Tech Savvy: Comfortable using email platforms, VoIP phone systems, and other digital communication tools.
* Attention to Detail: Strong organizational skills to manage multiple inquiries and follow-ups efficiently.
* Availability: About 2 hours per day, 5 days a week, with flexible weekday hours and occasional required weekends.
* Personality: Positive, outgoing, and passionate about creating memorable guest experiences.
* Drag Fan: Must be a fan of drag culture and appreciate the art of drag – enthusiasm for the queens is a must!
Perks of Joining Our Team
* Flexible, part-time hours you can manage from the comfort of your home.
* Be part of a fun, dynamic team that celebrates inclusivity, entertainment, and all things fabulous.
* Opportunity to learn about the vibrant culture and history of Palm Springs – from the queens who know it best!
* Room for growth within a fast-growing startup.
* Work for a company that values creativity, individuality, and the art of drag.
Job Type: Contract
Pay: $14.00 - $17.00 per hour
Expected hours: 8 – 15 per week
Benefits:
* Flexible schedule
* Professional development assistance
* Work from home
People with a criminal record are encouraged to apply
Work Location: Remote
If you're ready to join a dynamic team that's passionate about creating unforgettable experiences, apply now to become a part of arenaflex's Remote Customer Service Representative team!
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Join Our Team Today!
Don't miss out on this exciting opportunity to be part of a fast-growing startup that's revolutionizing the sightseeing tour industry. Apply now to become a part of arenaflex's Remote Customer Service Representative team!
What You'll Need:
- Previous customer service experience, especially in a remote setting or tourism/hospitality industry
- Experience using a reservation management system
- Google Workspace experience, including gmail and google voice
- Excellent written and verbal communication skills with a friendly, professional tone
- Comfortable using email platforms, VoIP phone systems, and other digital communication tools
- Strong organizational skills to manage multiple inquiries and follow-ups efficiently
- Availability of about 2 hours per day, 5 days a week, with flexible weekday hours and occasional required weekends
- A positive, outgoing, and passionate personality
- A love for drag culture and appreciation for the art of drag
What We Offer:
- Flexible, part-time hours you can manage from the comfort of your home
- Be part of a fun, dynamic team that celebrates inclusivity, entertainment, and all things fabulous
- Opportunity to learn about the vibrant culture and history of Palm Springs – from the queens who know it best!
- Room for growth within a fast-growing startup
- Work for a company that values creativity, individuality, and the art of drag
How to Apply:
Ready to join our team? Click the link below to apply now!
Apply Job!We can't wait to hear from you!
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