Experienced Customer Service Representative Team Lead – National Remote

Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. At arenaflex, we're committed to making a meaningful impact on the communities we serve by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Our culture is guided by diversity and inclusion, and we're passionate about creating a workplace where talented individuals can grow and thrive. If you're looking for a role that will challenge you and give you the opportunity to make a real difference, we invite you to join our team as an Experienced Customer Service Representative Team Lead – National Remote.

About the Role:

As a Customer Service Representative Team Lead, you'll play a critical role in answering incoming calls from individuals seeking information about arenaflex's Salt Lake County Behavioral Health Providers, services available in Salt Lake County, and Medicaid benefit plans. You'll be responsible for providing referrals to providers/agencies in Salt Lake County to Medicaid eligible consumers, utilizing a computer database to verify Medicaid eligibility, and offering additional information such as phone numbers or addresses to individuals who have contacted the wrong organization.

Primary Responsibilities:

* Taking inbound calls from customers seeking information about arenaflex's services

• Researching and providing referrals to providers/agencies in Salt Lake County to Medicaid eligible consumers
• Utilizing a computer database to verify Medicaid eligibility
• Offering additional information such as phone numbers or addresses to individuals who have contacted the wrong organization
• Completing additional administrative tasks as assigned that support Care Coordination team

You'll be Rewarded and Recognized for Your Performance:

* You'll be working in an environment that will challenge you and give you clear direction on what it takes to succeed in your role

• You'll have opportunities for development and growth, both within your current role and in other areas of the organization
• You'll be recognized and rewarded for your performance, with opportunities for advancement and professional growth

Required Qualifications:

* High School Diploma / GED

• Must be 18 years of age or older
• 2+ years of Customer Service experience working with the insurance, medical, behavioral health setting, or financial technology
• Familiarity with computer and Windows PC applications, including the ability to learn new and complex computer system applications
• Ability to work full-time, Sunday – Saturday; 8:00am - 11:00pm EST (October - March) and Monday – Friday 8:00am – 11:00pm EST (April – September), including the flexibility to work occasional overtime given the business need

Preferred Qualifications:

* Familiarity working with Financial Health Technology

Telecommuting Requirements:

* Ability to keep all company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

* Strong organizational skills

• Ability to understand multiple services and multiple benefit plans for Medicaid
• Ability to multi-task
• All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy

Compensation and Benefits:

* Hourly range: $19.47 to $38.08 per hour (based on local labor markets, education, work experience, certifications, etc.)

• Comprehensive benefits package, including health, dental, and vision insurance
• Incentive and recognition programs
• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)
• Opportunities for career growth and professional development

Diversity and Inclusion:

* arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

• arenaflex is committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work.

How to Apply:

If you're passionate about making a difference in the lives of others and are looking for a challenging and rewarding role, we invite you to apply for the Experienced Customer Service Representative Team Lead – National Remote position at arenaflex. Please visit our careers website to submit your application.

Application Deadline:

This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

About arenaflex:

arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Our mission is to help people live healthier lives and make the health system work better for everyone. Apply for this job