Experienced Seasonal Customer Service Representative – Sustainable Living and Community Development
At arenaflex, we're passionate about making gardening accessible and sustainable for everyone. As a leading Top Gardening Brand and one of the fastest-growing consumer brands in the country, we're committed to empowering individuals and communities to grow, learn, and thrive. With our beautiful 5-acre Farm and 200,000 square feet HQ distribution center, we're proud to have donated over 3,000 garden beds to youth education, communities in need, and other philanthropic causes as part of our Vego Kids and Giving Back Programs. As an Equal Employment Opportunity employer, arenaflex values diversity and inclusion in the workplace. We welcome applicants from all backgrounds and ensure that all qualified individuals receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, veteran status, or marital status.
Job Purpose:
We're seeking a highly adaptable and team-centric Customer Service Representative who can provide outstanding service to our valued customers. If you're passionate about sustainable living and have relevant experience, we'd love to have you join our team! This is a 40 hour/week seasonal position based out of Tomball, TX, starting immediately. We expect our busy season to wrap up around the end of May.
Essential Responsibilities:
* Represent arenaflex's high customer service standards with enthusiasm and passion.
- Identify and assess customers' needs to achieve satisfaction.
- Leverage strong digital literacy abilities to operate our digital platforms (Shopify, Freshdesk, NetSuite).
- Execute the key administrative data entry into customer records with high attention to detail.
- Assist customers with updated documentation regarding orders and refunds.
- Provide expert answers to customer inquiries through multiple channels (Phone, Email, Chat).
- Resolve customer issues impacting their satisfaction using creative solutions.
- Comply with Company policies and procedures.
- Perform all other duties as assigned.
- Ability to provide exceptional service to arenaflex customers.
- A reliable, flexible, client-focused service professional with strong digital literacy abilities.
- A team player with strong interpersonal and communication skills.
- High attention to detail in both verbal and written forms.
- Prior call center experience preferred.
Physical Demands:
This position primarily involves working at a desk and operating a computer for prolonged periods with moderate walking and standing.
Job Location and Work Schedule:
* This is a full-time, on-site position based out of Tomball, TX.
- 13808 Boudreaux Road, Bldg. #2, Tomball, TX 77377.
- Monday through Friday.
- 8:00 AM to 4:30 PM. Lunch break 12:00 pm to 12:30 pm.
- Hourly wage of $17 per hour
- Training & Development
- Free Food & Snacks
- Autonomy & growth opportunities in a fast-growing industry and company
- Free Garden Bed Kit upon completion of each season!
Why Join arenaflex?
* Be part of a dynamic and fast-growing company that's making a positive impact on the community.
- Work with a talented team of individuals who share your passion for sustainable living.
- Enjoy a comprehensive benefits package, including training and development opportunities.
- Take pride in knowing that your work is contributing to the growth and development of individuals and communities.
How to Apply:
If you're a motivated and customer-focused individual who is passionate about sustainable living, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now!
Equal Employment Opportunity:
arenaflex is an Equal Employment Opportunity employer. We welcome applicants from all backgrounds and ensure that all qualified individuals receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, veteran status, or marital status. Apply for this job