Experienced Customer Success Manager I – Insurance Industry Customer Acquisition and Retention

At arenaflex, we're revolutionizing the way insurance companies acquire customers and grow their businesses. As a leading customer acquisition marketing company in the US, we've helped numerous insurance carriers and agents achieve remarkable success through our innovative internet marketing strategies. With a talented team of nearly 1,000 professionals and a fast-paced, entrepreneurial company culture, we're constantly pushing the boundaries of what's possible. We're now seeking an experienced Customer Success Manager I to join our team and help us retain and grow revenue from our agent channel. As a key member of our Customer Success Leadership team, you'll work closely with our Sales team to collaborate on best practices, identify new process and technology innovations, and drive growth through exceptional customer service and upselling opportunities.

About arenaflex

arenaflex is a dynamic and vibrant company that's been ranked a Best Place to Work in Austin for multiple years. We foster a culture built on trust, data, technology, passion, collaboration, and winning, where employees want to engage and be impactful. Our competitive pay, outstanding benefits, and fabulous work environment make us an attractive choice for professionals who want to grow and thrive in their careers.

Job Summary

As a Customer Success Manager I at arenaflex, you'll be responsible for retaining and growing revenue from our agent channel. You'll work with small business customers to provide excellent customer service, optimize their products and services for maximum ROI, and sell additional products and services to grow arenaflex market share. This is an individual contributor role that requires strong communication, problem-solving, and sales skills.

Responsibilities

* Respond to all telephone, internet, and email support inquiries as they enter our system in real-time, honing your exceptional phone, written, and interpersonal skills by transacting 60+ phone calls and emails per day.

• Achieve revenue targets for arenaflex's agent channel.
• Achieve or exceed efficiency metrics; first contact resolution, phone availability time, and email response time.
• Accurately record all required information and customer interactions into SalesForce CRM.
• Identify upsell opportunities to existing customer base by maximizing every inbound interaction and completing outbound calls to customers to discuss expansion opportunities.
• Be a trusted advisor to our customers, make recommendations to increase their success and grow their demand for arenaflex products.
• Retain and grow customers through strong discovery, relationship building, and problem-solving.
• Troubleshoot technical issues customers may have with the portal or account set up.
• Collect balances on delinquent accounts when necessary.
• Improve our service by providing customer feedback and personal experience to management.
• Complete outbound calls to new agents to onboard them onto our service and ensure their success with our products.
• Handle customer requests assigned by the CS Team Lead or CS Manager.

Requirements

* Demonstrable and quantifiable success selling and/or supporting a product or service over the phone.

• Proven ability to be successful in a fully remote work environment.
• Exceptional phone, written, and interpersonal skills.
• Thrives in a high-tech, fast-paced, team-oriented environment.
• Exudes enthusiasm, a positive attitude, self-motivation, and strong work ethic.
• Demonstrates strong organizational and time management skills.
• Computer skills and web literacy, with proficiency in Word, Excel, and Outlook.
• Bachelor's degree preferred but not required.

What We Offer

* Competitive pay and benefits package.

• Opportunity to work with a dynamic and growing company.
• Collaborative and fast-paced work environment.
• Professional development and growth opportunities.
• Flexible remote work arrangement (residing within a 2-hour radius to Austin, Texas).
• Access to cutting-edge technology and tools.
• Recognition and rewards for outstanding performance.

How to Apply

If you're a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

Contact Information

Email: [[email protected]](mailto:[email protected]) Phone: 512-123-4567 Address: arenaflex, 123 Main St, Austin, TX 78701

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job