Experienced Customer Service Representative – Delivering Exceptional Service to Arenaflex Customers

At Arenaflex, we are an ideas and solutions company that strives to be the leader in helping our customers – large and small – package, transport, and display products of all kinds. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. As a Fortune 500 company, we have approximately 15,000 team members in more than 100 locations in the United States that work together to meet the local needs of our customers.

About Arenaflex

Arenaflex is a company that values its people, customers, and trust. We believe that our team members are the backbone of our organization, and we strive to create a work environment that is inclusive, supportive, and empowering. Our customers are at the heart of everything we do, and we are committed to delivering exceptional service that meets their needs and exceeds their expectations.

Job Summary

We are seeking an experienced Customer Service Representative to join our team at Arenaflex. As a Customer Service Representative, you will be responsible for providing superior service to our customers, responding to their inquiries, resolving their complaints, and ensuring that their needs are met. If you are a customer-focused individual with excellent communication skills, a strong work ethic, and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Customer Service Representative at Arenaflex, you will be responsible for the following key responsibilities:

• Responding to customer inquiries regarding product availability, pricing, freight rates, allocations, delivery dates, receiving new orders, and monitoring the status of current orders
• Resolving complaints and requests for billing adjustments
• Receiving, processing, and tracking assigned orders through to scheduling
• Consulting with various internal departments to ensure order completeness, on-time delivery, and accurate invoicing
• Communicating significant information regarding customer accounts/orders to appropriate internal departments
• Coordinating customer requests for product specifications, availability, shipping, quotations, and estimates
• Serving as a link between the customer and the design, sales, and production teams to meet customer requirements
• Maintaining organized customer files
• Investigating and resolving customer complaints, including billing issues, and escalating to manager or appropriate internal departments when needed
• Managing on-hand inventory levels and reconciling to customer orders, forecast, and just-in-time schedules

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Education equivalent to a high school diploma required
• Two (2) years' previous work experience in a customer service role with experience handling customer orders on an order entry system and maintaining/building strong positive customer business relationships
• Strong working knowledge of computer systems, including experience with Microsoft Word, Excel, and Outlook

Preferred Qualifications

While not required, the following qualifications are preferred:

• Associates degree or college business coursework
• Previous experience using automated order entry systems
• Previous experience in the manufacturing sector, containerboard, and corrugated packaging industry

Knowledge, Skills, and Abilities

To succeed in this role, you will need to possess the following knowledge, skills, and abilities:

• Strong attention to meeting and exceeding customer expectations
• Ability to network and build relationships with individuals of various experience and corporate positions
• Strong active listening and evaluating skills
• Strong analytical skills with the ability to handle detail-oriented tasks and review multiple documents and reports
• Ability to work in a fast-paced, deadline-oriented environment and handle multiple requests simultaneously
• Above-average written and verbal communication skills with the ability to communicate to multiple audiences and purposes
• Strong organizational skills with the ability to handle numerous details, deadlines, and requests
• Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers
• Ability to work flexible hours or overtime as needed

Career Growth Opportunities and Learning Benefits

At Arenaflex, we believe in investing in our team members and providing opportunities for career growth and development. As a Customer Service Representative, you will have the opportunity to:

• Develop your skills and knowledge in customer service, sales, and operations
• Work with a diverse team of professionals who are passionate about delivering exceptional service
• Participate in training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow and develop in your career

Work Environment and Company Culture

At Arenaflex, we strive to create a work environment that is inclusive, supportive, and empowering. Our company culture is built on the following values:

• People: We value our team members and strive to create a work environment that is inclusive, supportive, and empowering.
• Customers: We are committed to delivering exceptional service that meets our customers' needs and exceeds their expectations.
• Trust: We believe in building trust with our customers, team members, and stakeholders through transparency, integrity, and accountability.

Compensation, Perks, and Benefits

At Arenaflex, we offer a competitive compensation package, including:

• Competitive salary and benefits
• Opportunities for career growth and development
• Comprehensive training and development programs
• A dynamic and inclusive work environment
• Recognition and rewards for outstanding performance

How to Apply

If you are a customer-focused individual with excellent communication skills, a strong work ethic, and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our website at [Careers.arenaflex.com](http://Careers.arenaflex.com).

Equal Opportunity Employer

Arenaflex is an Equal Opportunity Employer – Veterans/Disabled and other protected categories. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all team members. Apply for this job