Experienced Disability Access Service Video Chat Specialist – Full Time Opportunity at arenaflex

Join the arenaflex team as a highly skilled Disability Access Service Video Chat Specialist in our Tampa, FL location. As a key member of our team, you will play a vital role in assisting Guests with disabilities in registering for the Disability Access Service, ensuring an exceptional experience for all. With a starting pay rate of $18.15/hour, this is an exciting opportunity to make a difference in the lives of our Guests while working in a dynamic and supportive environment.

About arenaflex

arenaflex is a world-renowned entertainment and hospitality company that has been a leader in innovation and customer experience for decades. Our commitment to accessibility and inclusivity is at the heart of everything we do, and we are dedicated to providing exceptional experiences for all our Guests. As a Disability Access Service Video Chat Specialist, you will be part of a team that is passionate about making a difference and delivering outstanding Guest Service.

Responsibilities

As a Disability Access Service Video Chat Specialist, your key responsibilities will include:

• Proactively and efficiently answering Guest accessibility-related questions to resolve Guest needs, provide information, and handle situations related to Accessibility Services
• Communicating efficiently through video/phone calls and balancing multiple chat interactions while being actively engaged in video calls
• Using symptomatic challenges to assess the level of support needed for various disabilities (e.g., hearing, mobility, visual, cognitive)
• Ability to assess situational examples to gain understanding of Guest challenges
• Offering a single point of contact to assist Guests with disabilities for pre, during, and post-visit conversations
• Facilitating accessibility conversations about all services to determine which service best aligns with specific challenges the Guest experiences
• Proficient in recommending accessibility services and resources available for Guests to improve support
• Ability to make confident decisions while understanding when to raise concern to Coordinator/Working Lead/Salaried Leader
• Able to maintain integrity in intensified interactions
• Able to seek consult in difficult conversations
• Providing general Resort information and Itinerary planning support based on accessibility needs
• Providing alternative options and solutions to Guests who may not qualify for the Disability Access Service and efficiently handling Guests' concerns as needed

Requirements

To be successful in this role, you will need to possess:

• Knowledge and interest of arenaflex property, products & services, and delivering outstanding Guest Service
• Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
• Able to handle conflict resolution through a balance of integrity and partner resourcing
• Demonstrate strong problem-solving-decision-making skills
• Ability to handle confidential information
• Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation
• Comfortable being on camera in video chat

Nice-to-Haves

While not required, the following skills and experiences would be beneficial:

• Previous experience working with individuals with disabilities or accessibility needs
• Experience in related roles such as Guest Services, Guest Relations, or Internet Help Desk
• Heightened knowledge of Theme Parks and Guest Tools (e.g., arenaflex App and My arenaflex Experience)
• Bilingual
• Knowledgeable of Services for Guests with Disabilities at the Walt Disney World Resort
• Knowledge of the following is a plus: Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya

Benefits

As a valued member of our team, you will enjoy:

• Employee Discount
• Health Insurance
• 401K Plan

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. Our team is passionate about delivering exceptional Guest Service and making a difference in the lives of our Guests. We offer a dynamic and supportive work environment that encourages growth, learning, and innovation.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our team members. We offer a range of training and development opportunities to help you achieve your career goals and enhance your skills. Our team is passionate about learning and sharing knowledge, and we encourage collaboration and innovation.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a starting pay rate of $18.15/hour. We also offer a range of benefits, including employee discount, health insurance, and 401K plan.

How to Apply

If you are passionate about delivering exceptional Guest Service and making a difference in the lives of our Guests, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Job! Apply for this job