Experienced Customer Care Advocate – Remote Work Opportunity with arenaflex

Join arenaflex, a pioneering digital healthcare company, as we revolutionize the way we approach patient care and disease prevention. As a Customer Care Advocate, you will be at the forefront of delivering exceptional customer experiences, ensuring that patients and providers receive the highest level of support and education throughout the device wear process.

About arenaflex

arenaflex is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Our innovative approach combines wearable biosensors and cloud-based data analytics with powerful proprietary algorithms to distill data from millions of heartbeats into clinically actionable information. At arenaflex, we are passionate about delivering better data, better insights, and better health for all.

The Role

As a Customer Care Advocate, you will be responsible for providing outstanding call experiences to patients and providers, educating and supporting them through the device wear process. You will serve as a liaison between the patient and the business, ensuring that all requests are completed with sensitivity and urgency while meeting compliance and regulatory expectations. Our fast-paced work environment is collaborative, and we are enthusiastic about delivering innovations that improve the quality of healthcare and the patient's experience.

Responsibilities and Duties

* Provide superior customer care by troubleshooting customer/patient issues relating to products, services, and patient enrollment.

• Respond to inquiries, complete various daily tasks, and provide verbal and written information to external and internal customers and accounts.
• Maintain a positive attitude and working relationship with all customers, patients, and arenaflex associates.
• CRM Compliance to process and documentation.
• Ticket/Email Management in a timely fashion.
• Inbound and outbound call work as assigned.
• Ability to manage through meetings and training in a Zoom environment on camera.

General Experience

* Provide clear verbal and written proactive communication to internal and external requests.

• Drive a patient and client-driven environment.
• Understand sensitive information, HIPAA, and privacy requirements including security of the environment for the home office.
• Display an ability to pay attention to detail for all activities and documentation tasks.

Qualifications

* Experience in a fast-paced patient or healthcare provider-focused environment is preferred.

• Minimum of 2+ years of customer service experience in a high-volume environment (60+ activities per day).
• Preferred experience in healthcare/medical device companies non-insurance based.
• Proficient with Microsoft Office - especially Outlook; Word, Excel, and PowerPoint preferred.
• Experience with Customer Relationship Management software; Salesforce.com preferred.
• Demonstrated ability to understand and meet individual-level metrics assigned.
• Must be flexible, able to adapt quickly and positively to change, and able to manage a fast-paced growth company environment.
• Convincing evidence of great customer service via phone, e-mail, fax, or web modalities.
• Demonstrated commitment to helping people and resolving issues requiring independent thinking and sound judgment skills not covered specifically in manuals or procedures.
• Strong commitment to quality.
• Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred.
• Candidates must possess strong verbal and written English communication skills. Strong skillset in keyboarding, typing (40 WPM) as well as understanding website/program navigation.

Work Environment and Company Culture

arenaflex provides a fast-paced work environment with a collaborative atmosphere. We are enthusiastic about delivering innovations that improve the quality of healthcare and the patient's experience. As a Customer Care Advocate, you will be part of a dynamic team that is passionate about making a difference in patients' lives.

Compensation, Perks, and Benefits

This is a regular full-time position with a competitive compensation package, excellent benefits, and opportunities for growth and development. arenaflex offers:

• Competitive salary and bonus structure
• Comprehensive medical, dental, and vision insurance
• Health savings account employer contributions (when enrolled in high deductible medical plan)
• Cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts)
• Travel reimbursement for medical care
• Noncontributory basic life insurance & short/ long term disability
• Emotional health support for you and your loved ones
• Legal / financial / identity theft/ pet and child referral assistance
• Paid parental leave, paid holidays, travel assistance for personal trips and PTO!
• 401(k) (with company match)
• Employee Stock Purchase Plan
• Pet insurance discount
• Unlimited amount of LinkedIn Learning classes

What's Next?

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Join arenaflex and be part of a dynamic team that is shaping the future of digital healthcare.

How to Apply

To apply for this role, please visit our website and submit your application. We look forward to reviewing your application and discussing this opportunity further.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. We are committed to creating a diverse and inclusive workforce and ensure that all qualified applicants with arrest and conviction records are considered for employment in accordance with all applicable laws.

Reasonable Accommodations

arenaflex provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [email protected]. Apply for this job