Experienced Customer Service Representative – Remote Work Opportunity at arenaflex

Join the arenaflex family and embark on a journey of growth, learning, and self-discovery

Are you ready to explore a world of possibilities, both at work and during your downtime? Look no further than arenaflex, where you'll have the opportunity to travel to the far corners of the globe, develop your skills, and become the best version of yourself. As you embark on this new adventure, you'll face challenges with flexibility and ease, acquiring new skills and propelling your career while having a great time. Come and enhance both your personal and professional life, and get ready to soar!

Why you'll love this role

As a Customer Service Representative at arenaflex, you'll collaborate with clients in a considerate, professional, courteous, and expert manner. You'll be the face of arenaflex, providing exceptional customer service and ensuring that our clients receive the highest level of care and attention.

Key Responsibilities

These are the fundamental elements of the job. This list is designed to reflect the current job requirements, but there may be additional essential duties (and trivial work tasks) that are not mentioned. Management may change the work or require different tasks to be performed when functionally necessary, noting, of course, any legal commitments, including any collective bargaining commitments.

• Issue, reissue, and refund traveler tickets
• Book, ticket, and confirm flight reservations
• Rebook travelers on oversold flights and during irregular operations
• Perform traveler check-in and front seat tasks (excluding curbside), correct oversold seat tasks, and issue upgrades
• Issue vouchers as well as coordinate with project workers for traveler lodging facilities, meals, and transportation; coordinate refuel and refresh
• Perform traveler loading, including ticket lift as well as ticket lift/check
• Work gate reader/scanner and related duties to include pre-boarding, observing/checking carry-on items and departure line models
• Work jetways/bridges for purposes of boarding and deplaning travelers
• Make boarding and departure gate announcements
• Convey domestic/international flight records
• Perform traveler service flight close-out methods
• Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
• Maintain schedule of flight loading process
• Perform customer service hands-on training
• Process and complete credit card baggage transactions at stands in the ticket counter area and activation stations
• Assist travelers with self-service kiosk check-in and baggage handling at ticket counters
• Man the lines at ticket counter stands and ticket counters
• Clear/confirm international records at booth in the ticket counter area and activation stations
• Accept and activate travelers' self-labeled bags at activation stations
• Assist clients requiring special assistance or in-station; assist boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
• Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
• Have standard and predictable attendance on location, including fulfilling any obligatory overtime requirements
• Answer and assist during security as well as emergency situations
• Provide interfacing traveler door information
• Provide quality customer service in a professional manner and according to American's standards
• Adhere to company policies, procedures, and performance guidelines
• Complete task-related stages of training
• Comply with applicable laws (e.g. DOT, FAA, TSA)
• Utilize various internal resources/frameworks including during customer interactions
• Wear uniforms as required by company policy

Sensible accommodations may be made for qualifying individuals with disabilities.

Depending on your airport size, you may also perform the following:

* Perform Traveler Activity Control capabilities including air to ground communication along with Peak capabilities

• Help international travelers through customs/migration, including baggage re-check
• Convey tickets, international flight reports, and customs/migration forms

All you'll need for success

* Minimum Qualifications + Education and Earlier Professional training + Bilingual language abilities expected in certain areas + Relevant valid driver's license as required by local authorities + Must meet FAA criminal history verifications to qualify for unescorted access awards to airport security identification display areas (SIDA), if applicable + Must be able to obtain proper airport power as well as US Customs security identifications, if material + Completion of a pre-employment drug screen, comprehensive background check, or potentially fingerprinting to meet company and security requirements + Must be approved to work in the U.S.

• Preferred Qualifications

+ Training and Earlier Professional training + Working knowledge of Saber or other Traveler Service Framework + Past face-to-face Customer service experience + Working in a high-speed environment

What you'll get

Come and take advantage of all that arenaflex has to offer:

• Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay great. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
• Health Programs: We believe you should be your best self - that's why our health programs provide you with the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, contingent upon the workgroup, manager contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Join the arenaflex family and become part of a diverse and inclusive workforce

From the colleagues we recruit to the clients we serve, diversity and inclusion are the foundation of the unique workforce at arenaflex. Our 20+ Representative Business Asset Groups are centered around connecting our colleagues to our clients, providers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Come and be yourself at arenaflex. Apply Job! Apply for this job