Experienced Customer Experience Advisor (Part-Time) – Remote, Nashville
At arenaflex, we're on a mission to revolutionize the way people experience eyewear and eye care. As a part-time remote Customer Experience Advisor, you'll play a vital role in delivering exceptional customer service and creating unforgettable experiences for our customers. If you're passionate about our brand, enjoy building strong relationships, and thrive in a fast-paced environment, we want to hear from you!
About arenaflex
arenaflex was founded with a bold vision: to inspire and impact the world with vision, purpose, and style. We're a company that's constantly pushing the boundaries of what's possible, and we're committed to making a positive difference in the lives of our customers and employees. With a focus on creativity, empathy, and innovation, we're reimagining everything that a company and industry can be.
What You'll Do
As a Customer Experience Advisor, you'll be the face of arenaflex, providing nothing-but-wonderful customer service to our customers via email and live chat. You'll be responsible for:
* Delivering exceptional customer service by responding to customer inquiries, resolving issues, and providing personalized solutions
* Learning our internal management system to efficiently process sales orders and maintain customer relationships
* Using internal communication software to collaborate with your teammates, management, and other departments
* Identifying trends and pain points to optimize each customer's experience and provide innovative solutions
* Staying up-to-date with industry trends and best practices to continuously improve your skills and knowledge
Who You Are
We're looking for a self-starter who takes ownership of their work and is passionate about delivering exceptional customer experiences. You'll be a creative and innovative problem solver who can think outside the box and adapt to changing situations. You'll also be a sensitive and skillful communicator who can tailor your tone and style to suit your audience.
Requirements
To be successful in this role, you'll need to:
* Be available to attend a virtual two-week onboarding via Google Meet video calls (Google Meet can be accessed through any web browser, but works best with Google Chrome)
* Have a quiet workspace with minimal noise (i.e., home office) in which you'll fulfill your shifts
* Be able to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
* Be available evenings and weekends, including during the holiday season
* Have a reliable high-speed internet connection with access to your router (a laptop and all necessary equipment will be provided)
* Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
Extra Credit
While not required, experience in customer service and working from home will be a plus.
Work Environment and Company Culture
As a remote employee, you'll have the flexibility to work from anywhere, but you'll still be an integral part of our team. You'll have access to our internal communication software, which will keep you connected with your teammates and management. We're a company that values transparency, inclusivity, and equity, and we're committed to creating a workplace where all employees can bring their authentic selves and feel engaged.
Compensation and Benefits
As a part-time remote Customer Experience Advisor, you'll receive a competitive hourly rate of $13.00 per hour. You'll also have access to our comprehensive benefits package, which includes:
* Health, dental, and vision insurance
* 401(k) matching program
* Paid time off and holidays
* Opportunities for professional growth and development
* And more!
How to Apply
If you're passionate about delivering exceptional customer experiences and want to be part of a company that's making a positive impact, we want to hear from you! Apply now to join our team as a part-time remote Customer Experience Advisor.