Principal Product Manager - Customer Data Platform

Join arenaflex, a leader in the insurance industry, on a transformative journey to reimagine the customer experience. As a Principal Product Manager for our Customer Data Platform (CDP), you will play a pivotal role in shaping the future of customer engagement and driving business growth. Our CDP is a cutting-edge solution that combines multiple data sources to provide a single view of our customers, enabling operational and analytical use cases for sales, claims, servicing, marketing, fraud prevention, and more.

About arenaflex

arenaflex is a subsidiary of Berkshire Hathaway and a leader in the insurance industry. For over 75 years, we have stood out from the rest of the industry with our low rates, outstanding service, and clever marketing. We are one of the nation's largest and fastest-growing auto insurers, employing thousands of dedicated and hard-working associates. As a wholly owned subsidiary of Berkshire Hathaway, we offer associates training and career advancement in a financially stable and rewarding workplace.

Our Mission

Our mission is to redefine customer engagement by providing the right data at the right time, accelerating the journey to becoming a data-driven organization. We believe in delivering best-in-class solutions that delight our customers, and our core values of collaboration and innovation guide us in achieving this goal.

Job Responsibilities

As a Principal Product Manager for our CDP, you will be responsible for leading the revolution in customer experiences through our cutting-edge CDP. Your key responsibilities will include:

• Collaborating with Product Management, Servicing, Sales, Fraud, Marketing, and UX teams to understand use cases and segmentation needs
• Working closely with internal stakeholders to understand their data needs and translating those needs into user stories for Data & Analytics, technical, and engineering teams
• Helping develop a comprehensive CDP implementation strategy aligned with overall product and customer success goals
• Identifying new data sources and onboarding existing data sources to the CDP
• Evolving our identity resolution models (deterministic and probabilistic)
• Building and running queries to answer questions and building segment and solutions for users of CDP to be able to self-serve
• Being the CDP subject matter expert, gathering information to create accurate, informative, and resonant user stories for both the business and the data team
• Deeply understanding customer needs to define priorities, inspire the broader team, and deliver best-in-class experiences and enabling capabilities
• Helping build the product roadmap, define user stories, and drive trade-off decisions
• Identifying new products and features on behalf of the customer, leading 1-2 scrum teams to align on mission and deliver great results iteratively
• Leveraging qualitative and quantitative data to measure results, inform the roadmap, and achieve benefit, adoption, and financial results
• Collaborating with Sr PMs, Analytics, Engineering, and Business Leaders to drive scalable data solutions
• Presenting effectively to high-level stakeholders, setting clear priorities and direction, and building bridges across groups
• Owning the product end-to-end by developing business models, defining and analyzing success metrics, and managing strategic projects
• Championing and educating product managers and lines of businesses on what the arenaflex CDP can do for their business
• Leading the CDP Squad in achieving strategic outcomes with solutions that are Valuable (our customers choose to use), Viable (the solution works within the constraints of the business), Usable (our customers can figure out how to use) and Feasible (our engineers have the skills and technology to implement)

Essential Qualifications

* Bachelor's degree in Computer Science or equivalent and related experience with 7+ years of proven experience as a Product Manager, with 4+ years in managing Customer Data Platforms

• Technologies for C360 PMs to be familiar with Graph and Cassandra, ADLS especially Iceberg, Snowflake, Kafka, Flink, ElasticSearch and Rosette Name Indexer or equivalent for Identity Resolution, GraphQL
• Strong strategic thinking, analytical, and problem-solving skills
• Excellent communication and interpersonal skills
• Proven ability to lead cross-functional teams and deliver results in an iterative development environment
• 4+ years on a CDP, Reverse ETL, Data Warehouse, or Integration-as-a-Service product
• Alignment-building expertise - you listen, understand, and influence at a near-executive level
• Fluency with concepts like unique identifier, API, ETL etc.
• Data proficiency - you can source, analyze, and present quantitative and qualitative data
• Excellent writing skills - you write clearly and concisely, favoring plain language over jargon
• Initiative - you take ownership of problems when next steps aren't clear
• Contribute a deep knowledge of customer data integration, identity resolution, and the related competitive landscape

Preferred Qualifications

* Insurance industry experience is a plus

• An Engineering background is a plus

Compensation and Benefits

* Annual Salary: $128,000.00 - $224,000.00

• Benefits: As an Associate, you'll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

+ Premier Medical, Dental and Vision Insurance with no waiting period** + Paid Vacation, Sick and Parental Leave + 401(k) Plan + Tuition Assistance + Paid Training and Licensures

Why Join arenaflex?

* Be part of a transformative journey to reimagine the customer experience

• Work with a talented team of professionals who are passionate about delivering best-in-class solutions
• Enjoy a comprehensive benefits package and competitive compensation
• Have opportunities for career growth and advancement in a financially stable and rewarding workplace
• Be part of a company that values collaboration, innovation, and customer satisfaction

How to Apply

If you are a motivated and results-driven individual who is passionate about customer data integration and identity resolution, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. Apply for this job