Experienced Customer Support Analyst – Data Innovation Group

Join the arenaflex family and embark on a thrilling journey of growth, learning, and self-discovery. As a key member of the Data Innovation Group within the Data Innovation Division, you will be responsible for providing top-notch customer support to arenaflex clients across the United States. With a competitive hourly rate of $28, this role offers an unparalleled opportunity to develop your skills, advance your career, and enjoy a fulfilling work-life balance.

Why You'll Love This Job

As a Customer Support Analyst, you will be the first point of contact for clients experiencing technical issues with arenaflex's equipment and software. Your primary responsibility will be to troubleshoot and resolve these issues via phone, escalating complex cases to certified support specialists when necessary. You will also provide first-level support for clients using PC equipment and centralized computer systems, including Windows 7/Windows XP and UNIX/IBM environments.

Key Responsibilities

* Provide goal-to-issue resolution via phone, and when necessary, escalate complex cases to certified support specialists.

• Offer first-level support to end clients for PC equipment and centralized computer systems.
• Conduct issue assurance for the Innovation regions, including Voice, WAN, LAN, PC, Printer, Password Resets, and Dab Lattice printers.
• Collaborate with internal and external support groups and third-party vendors to identify and address core issues.
• Reenact or reproduce client issues to determine working troubles.
• Maintain daily attention to outages and issues system-wide.
• Heighten episodes to acceleration groups to ensure client resolution.
• Provide timely communication (oral or written) to Level 2 support or other service personnel, as required.
• Expedite consultation with Level 2 support or other service personnel regarding quality issues to determine efficacy or strategy.
• Stay on duty longer than required as needed and when approved.
• Maintain confidentiality regarding employee, organization, and client data.
• Demonstrate commitment to and compliance with all organization and departmental policies, procedures, and practices.

Shift Work Required/24x7 IT Inclusion Climate

As a Customer Support Analyst, you will be required to work flexible hours, including evenings, weekends, and holidays, to ensure 24x7 IT coverage.

All You'll Need for Success

* Minimum Qualifications: + Training and earlier professional training + Specialized degree or equivalent experience + 2+ years of Help Desk or client support experience + 2+ years of investigating experience with service desk conditions + Knowledge and experience in internal server/centralized computer applications, such as Offers, QIK, IBM/TSO/TPX, and Staff

• Preferred Qualifications:

+ Instruction and earlier professional training + Apple certification (Apple Expert) + A+ certification

• Abilities, Licenses, and Certifications:

+ Strong relational, written, and verbal communication skills + Ability to perform multiple tasks in a fast-paced environment + Strong critical thinking and analytical skills

What You'll Get

Join the arenaflex team and enjoy a comprehensive benefits package, including:

• Medical benefits: On the first day of employment, you'll have access to your health, dental, prescription, and vision benefits. Plus, we offer virtual doctor visits, flexible spending accounts, and more.
• Health programs: We believe you should be your best self, which is why our health programs provide you with the right tools, resources, and support you need.
• 401(k) Program: Accessible upon hire, and, depending on the workgroup, business contributions to your 401(k) program are available after one year.
• Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, vehicles, travel, and more.

Be Yourself at arenaflex

From the colleagues we recruit to the clients we serve, diversity and inclusion are the foundation of the unique workforce at arenaflex. Our 20+ Employee Business Resource Groups are designed to connect our colleagues to our clients, providers, networks, and investors, helping colleagues reach their full potential and creating a comprehensive workplace to address and exceed the challenges of our diverse world. Are you ready to feel a tremendous sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join the arenaflex team and be yourself. Apply Job! Apply for this job