Healthcare Customer Service Expert - Phone Intake

Join arenaflex, a leading healthcare solutions provider, as a Healthcare Customer Service Expert - Phone Intake. In this dynamic role, you will be the first point of contact for patients seeking home healthcare services, providing exceptional support and care to those in need. As a key member of our remote high-volume call center team, you will have the opportunity to make a meaningful impact on the lives of our patients and their families.

About arenaflex

arenaflex is a forward-thinking healthcare company dedicated to delivering innovative solutions that improve patient outcomes and enhance the overall healthcare experience. Our team of passionate professionals is committed to providing exceptional service, fostering a culture of empathy and understanding, and driving excellence in everything we do. As a Healthcare Customer Service Expert - Phone Intake, you will be part of a dynamic team that is shaping the future of healthcare.

Responsibilities

As a Healthcare Customer Service Expert - Phone Intake, your primary responsibilities will include:

• Responding to approximately 60-65 incoming calls per day from providers, referral sources, and patients, providing empathetic and patient support to those in need
• Collecting clinical and demographic information and entering it into our CareCentrix portal
• Demonstrating excellent communication and interpersonal skills, with the ability to navigate complex requests and difficult conversations
• Maintaining a high level of attention to detail, ensuring accurate and timely data entry and adherence to company policies
• Meeting and exceeding individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
• Collaborating with colleagues to achieve team goals and objectives, fostering a positive and supportive work environment

Qualifications

To be successful in this role, you will possess:

• A High School Diploma or GED
• Minimum 2 years of Customer Service experience in a call center environment
• Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
• Ability to navigate dual monitors and multiple applications
• Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
• Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
• Basic PC skills working with Microsoft Office including Word and Excel Spreadsheets, Outlook and Microsoft Teams to communicate and attend/schedule meetings
• A passing score on the SHL Customer Service Phone Simulation Assessment is required to move forward in the interview process

Internet Requirements

To ensure seamless communication and data entry, you will need:

• Speeds: 2mb/10mb upload and 10mb/25mb download or higher
• High-speed Internet: Fiber or Cable connection required
• DSL, Satellite, Wireless and Hotspot are prohibited due to poor connections
• While working, required to hardwire with an ethernet cable

What We Offer

As a valued member of our team, you will enjoy:

• Starting Pay for external hires is $17.50 / hour + Monthly Incentive Bonus Opportunity
• Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
• Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
• Advancement Opportunities, professional skills training, and tuition reimbursement
• Walgreens Discount - receive up to 25% off eligible items
• Great culture with a sense of community

Work Environment and Culture

As a remote team member, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. Our culture is built on empathy, understanding, and a commitment to excellence, with a focus on delivering exceptional service to our patients and their families.

Training and Nesting Period

New team members will undergo a comprehensive training and nesting period, lasting approximately 4-6 weeks. During this time, you will receive in-depth training on our systems, processes, and policies, as well as ongoing support and guidance from our experienced team members.

Available Shift

After completing the training and nesting period, you will be eligible to work a variety of shifts, including:

• Monday - Friday, 9:00AM - 5:30PM EST

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

How to Apply

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team of dedicated professionals. Apply Job! Apply for this job