Experienced Customer Experience Agent - Remote 3rd Shift Opportunity

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a fully remote Customer Experience Agent working the 3rd shift, you'll play a vital role in providing top-notch service to our customers while collaborating with our skilled technicians to ensure seamless job execution. If you're passionate about delivering world-class customer service, possess excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative solutions in the [industry/field]. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry. With a strong focus on remote work, we empower our team members to work from the comfort of their own homes while maintaining a high level of productivity and collaboration.

Job Summary

As a Customer Experience Agent, you'll be responsible for providing exceptional customer service over the phone, dispatching calls to technicians, and performing various administrative duties. This is a unique opportunity to join our arenaflex team and contribute to our mission of delivering outstanding customer experiences.

Key Responsibilities

* Answer inbound phone calls to schedule jobs and handle customer service inquiries in a timely and efficient manner

• Initiate outbound phone calls for scheduling of service calls to ensure seamless communication with customers
• Handle various customer inquiries and requests with accuracy and professionalism
• Dispatch the correct technician (based on qualifications, geography, customer preference) to each job, utilizing Service Titan software to effectively plan and dispatch jobs
• Proactively communicate with customers regarding estimated arrival times, technician details, and other relevant information
• Communicate with technicians regarding availability, expected completion time, and other essential details
• Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
• Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company
• Collaborate with service technicians and various customers from residential to commercial settings
• Other duties as assigned by your supervisor or management team

Essential Qualifications

* Familiarity with the surrounding Chicagoland area

• High school diploma or equivalent (GED)
• Minimum of 3 years relevant work experience in a customer service environment
• Previous dispatch experience is a plus
• Strong verbal and written communication skills
• Attention to detail
• Ability to manage priorities and workflow
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Proficient in Microsoft Office
• Ability to work from home efficiently
• Ability and willingness to work nights and weekends

Preferred Qualifications

* Plumbing, Electric & HVAC experience

• Previous experience working with Service Titan software

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Ability to adapt to changing situations and priorities
• Proficiency in Microsoft Office and other relevant software
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a remote team

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to the growth and development of our team members. As a Customer Experience Agent, you'll have access to:

• On-site training facility for continuous employee development
• Paid Time Off (PTO)
• Paid Holidays
• Tuition Reimbursement
• Professional development assistance
• Referral program

Work Environment and Company Culture

As a remote team member, you'll enjoy the flexibility and comfort of working from home while still being part of a dynamic and collaborative team. arenaflex values a positive and inclusive work environment, where employees feel valued, respected, and empowered to contribute to our mission.

Compensation and Benefits

* Competitive hourly rate of $20.00 per hour

• Comprehensive benefits package, including:

+ Medical, Dental & Vision Insurance + Supplemental AFLAC Insurance Options + 401(k) Plan with Company Match + Company-provided Life Insurance + Employee discounts on company-provided services + Paid Time Off (PTO) + Paid Holidays + Tuition Reimbursement + Professional development assistance + Referral program

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. Apply Now! We look forward to welcoming you to the arenaflex team! Apply for this job