Experienced Full Stack Customer Support Representative – Turkish – Music Streaming

At arenaflex, we're on a mission to revolutionize the way people interact with music streaming services. As a leading provider of managed digital engagement services, we're seeking enthusiastic and dedicated Customer Support Representatives to join our fully remote team. As a key member of our team, you'll be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience.

About arenaflex

arenaflex is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world's coolest brands. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting arenaflex's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we're your squad for the digital world.

Job Summary

As a Customer Support Representative, you'll be responsible for responding to customer inquiries via inbound messages in both Turkish and English. You'll be the face of arenaflex, providing exceptional customer service and ensuring that our customers have the best possible experience. If you have a passion for music, excellent communication skills, and a knack for problem-solving, we want to hear from you!

Responsibilities

* Respond to customer inquiries via inbound messages in both Turkish and English

• Troubleshoot technical issues and provide solutions to customers
• Help customers navigate the music streaming platform
• Ensure that customers have the best possible listening experience
• Collaborate with other team members to resolve complex customer issues
• Meet productivity and quality standards
• Participate in ongoing training and development to improve skills and knowledge

Requirements

* Strong desire to create a unique experience for each individual customer

• Excellent communication skills in both Turkish and English
• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving skills and ability to think critically
• Experience in customer support via inbound web messages
• Ability to work with multiple customers at the same time
• Professional/business level proficiency in Turkish and English
• Dedicated laptop or desktop computer with Windows 10 or above
• Willingness to install MSQ security software and 2FA app on your mobile device
• Access to a webcam or smartphone capable of taking pictures
• Stable broadband internet connection of 25 MBS or greater
• 8 GB RAM or better
• Dual monitors highly recommended

Work Schedule

* 40 hours per week are required for the 8-week orientation period

• Orientation phase 1: 4 weeks, 4 AM - 1 PM
• Orientation phase 2: 4 weeks, self-scheduled between the hours of 9 AM - 10 PM
• Production: Daily, 9 AM - 10 PM
• Project Commitments:

+ 25 hours per week + 8 hours are required on Saturday and/or Sunday + 180 days (as needed by arenaflex)

What We Offer

* Competitive pay rates

• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Ongoing training and development to improve skills and knowledge
• Flexible work schedule
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

Why Join arenaflex?

* We're a global company with a diverse and inclusive culture

• We offer opportunities for career growth and development
• We're committed to providing exceptional customer service
• We're passionate about music and the digital world
• We're a team of passionate and dedicated professionals who are committed to making a difference

How to Apply

If you're passionate about music, customer service, and the digital world, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Pay Rates

Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process. Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Apply for this job