Experienced Customer Support Advocate - French Speaking

Join arenaflex, a leading marketplace platform that connects people with Taskers to handle everyday home to-do's, such as furniture assembly, handyman work, moving help, and much more. As a Customer Support Advocate at arenaflex, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner.

About arenaflex

arenaflex is a remote-first company with employees distributed across the US and EU. We're a 5-time Best Places to Work in 2022 by BuiltIn, including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits. We're also a DataBird journal's "Best Places" Best Companies for Diversity, #1 2019 and 2020, and DataBird journal's "Best Places" Best Companies for Women, #4 2019 and #1 2020.

About the Role

As a Customer Support Advocate at arenaflex, you will be the face of our customer service team, providing exceptional support to our customers in French. You will be responsible for creating a seamless and personalized experience for every individual, be it a Client, Tasker, or Partner. Your approach will be customer-obsessed, recognizing the intrinsic value of each person and understanding that our business success is rooted in how we prioritize and treat everyone.

Responsibilities

*

Customer Obsessed:

+ Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction. + Recognize the unique needs and concerns of customers, contributing to a positive and inclusive environment. + Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the centre of every decision.

Insight/Metrics Driven:

+ Understand customer needs and preferences through direct interactions and feedback. + Use feedback to make informed decisions aimed at improving customer satisfaction. + Spot trends in customer inquiries and behavior to better anticipate their needs. + Regularly assess and adapt your approach to ensure a positive customer experience.

Trusted Resource:

+ Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns. + Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions. + Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.

We are looking for someone with:

* Minimum of 1 year of experience in a customer service role.

• Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
• Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
• Empathetic communication skills, with the ability to connect with customers on a personal level.
• Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
• Detail-oriented mindset with a commitment to delivering top-notch service.
• Fluency in English and French is required.
• Available full-time (40 hours / week).
• Eligible to work in Poland, we will not support relocation for this position.

Shifts offered for this position are Central European Time (CET). Preference will be asked at time of interview, but cannot be guaranteed. Depending on business requirements your shift time or day off may change:

Compensation & Benefits

At arenaflex, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks. The annual gross pay for this position is 82,800 PLN. This is the base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.

You'll love working here because:

* arenaflex is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.

• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. arenaflex offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US-based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, arenaflex product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.

arenaflex's commitment to Diversity and Inclusion:

arenaflex is an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time. arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. arenaflex is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. arenaflex will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. arenaflex will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by arenaflex.com domain names.

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