Vice President of Customer Growth – Scaling Customer Experience and Revenue Growth at arenaflex

Join arenaflex, a pioneering force in early education technology, as we revolutionize the way educators, families, and small businesses collaborate to provide high-quality early education. In the early education industry, where the stakes are high and the impact is lasting, arenaflex is committed to empowering teachers, engaging parents, and supporting small businesses to deliver exceptional outcomes for every child. As the most loved technology brand in early education, trusted by tens of thousands of providers and millions of educators and families, we're seeking an exceptional leader to join our team as Vice President of Customer Growth.

Our Mission and Opportunity

At arenaflex, we believe that every child deserves access to high-quality early education, regardless of their background or circumstances. Our vision is to make this a reality by directly supporting teachers in the classroom, engaging parents in the development of their kids, and enabling the small businesses that make up the backbone of the $175 billion early education industry. As a leader in this space, we're committed to innovation, customer satisfaction, and growth.

Our Team

Our team is passionate, talented, and customer-focused, embodying our Leadership Principles in our work and culture. We're a fully remote team with employees across every time zone in the US, working together to drive impact and deliver results. Our exceptional investor group includes Addition, Bessemer, Emerson Collective, Lowercase Capital, Mark Cuban Notable Capital, and others, who share our vision for transforming early education.

Who You Are

If you're an experienced leader with a passion for empowering teams to deliver impact at scale, we want to hear from you. As Vice President of Customer Growth, you'll lead and scale our Support, Onboarding, and Account Management teams, overseeing a remote team of 100+ to provide an outstanding customer experience and deliver business results. With a focus on strategy and execution, you'll refine processes, set key success metrics, and drive retention and growth.

What You'll Do

As Vice President of Customer Growth, you'll be responsible for:

• Building & Leading Scaled Teams: Oversee a 100+ person team across Onboarding, Expansion & Upsell, Account Management, Retention & Support, hiring and developing strong leaders who drive customer retention and expansion.
• Own Customer Revenue & Growth Strategy: Develop and execute strategies that maximize net revenue retention while delivering an outstanding customer experience.
• Optimize Processes: Implement scalable workflows that enhance efficiency, improve customer outcomes, and drive predictable revenue growth.
• Leverage Data to Drive Impact: Establish key performance metrics, forecasting models, and reporting frameworks to measure revenue impact and inform decision-making.
• Scale Efficiently to Accelerate Growth: Ensure resource allocation, hiring strategies, and investments align with business goals, enabling sustainable growth.
• Foster a High-Performance, Sales-Driven Culture: Build a customer-first, results-oriented team that is accountable for results and delivering at scale.

Qualifications, Skills & Abilities

To succeed in this role, you'll need:

• 15+ years of experience in high-growth tech companies, leading revenue-generating teams
• Proven experience running scaled (100+ ppl), high-velocity Sales or Customer Expansion function at a fast-growing SaaS company
• Strong track record of owning and driving customer retention, expansion, and net revenue retention (NRR) at scale, delivering measurable impact on recurring revenue growth
• Experience in setting and exceeding key metrics such as renewal rates, upsell/cross-sell revenue, and customer satisfaction (CSAT/NPS)
• Ability to leverage data to drive strategic decisions, improve efficiency, and optimize resource deployment
• Strong cross-functional leadership, working effectively with Sales, Product, and Operations teams
• Deep expertise in customer success processes, enablement, and operational excellence

Additional Information

At arenaflex, we're committed to internal pay equity and offer a competitive compensation package, including base salary, equity, and benefits. Our benefits package includes premium medical, dental, and vision benefits, generous paid parental leave, a flexible paid time off policy, a monthly wellness and productivity stipend, and a Learning & Development stipend. We're an equal opportunity employer, committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Why Join arenaflex?

As a leader at arenaflex, you'll have the opportunity to:

• Make a significant impact on the lives of millions of educators, families, and small businesses
• Work with a talented, passionate, and customer-focused team
• Develop and execute strategies that drive revenue growth and customer satisfaction
• Leverage data to drive decision-making and optimize resource deployment
• Enjoy a competitive compensation package, including equity and benefits
• Be part of a fully remote team with employees across every time zone in the US

Apply Now

If you're an experienced leader with a passion for empowering teams to deliver impact at scale, we want to hear from you. Apply now to join our team as Vice President of Customer Growth and be part of our mission to revolutionize early education. Apply for this job