Experienced Customer Support Engineer – Digital Experience Platform

At arenaflex, we're revolutionizing the way people build digital experiences, and we're looking for a talented Customer Support Engineer to join our team. As a Customer Support Engineer, you'll be at the forefront of our efforts to assist customers who are building amazing websites, apps, and other digital experiences using cutting-edge technologies.

About arenaflex

arenaflex is the intelligent composable content platform that unlocks all of an organization's digital content to deliver impactful customer experiences, making content a strategic business asset. The arenaflex Platform, arenaflex Studio, and the arenaflex Ecosystem combine the flexibility of composable content with the intelligence of AI, empowering digital teams to drive business momentum through collaboration, speed, and scale. arenaflex powers innovative content experiences across brands, regions, and channels for organizations around the world, including nearly 30% of the Fortune 500. Nearly 800 people from more than 70 nations contribute their energy and creativity to arenaflex, working from hubs in Berlin, Denver, and distributed around the world.

Everyone is welcome here!

At arenaflex, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!

What to expect?

As a Customer Support Engineer at arenaflex, you'll be responsible for:

• Helping customers and teammates via tickets and real-time discussions using a variety of research, debugging, tools, processes, detailed error reporting, and documentation to provide first response, technical troubleshooting, and resolutions
• Troubleshooting and reproducing customer issues and filing bugs with Engineering
• Working cross-functionally to drive product, process, and service improvements
• Building process or troubleshooting documentation in the support knowledge base as well as customer-facing documentation while maintaining communication standards
• Participating in an on-call rotation to assist customers outside of normal working hours
• Actively participating in meetings with various teams as well as customers to contribute to both team and customer success with arenaflex
• Other duties as assigned

What you need to be successful?

To be successful in this role, you'll need:

• Minimum 4 years previous experience with a direct contribution in support and/or customer-facing processes and tools like: ticketing systems, in-app chat, shift handover, on-call coverage, service level agreements, escalation process, and incident response
• Technical skills preferred:

+ Experience working with APIs and API-based SaaS integrations preferred + Software development exposure/troubleshooting experience in one or more of our supported languages (JavaScript, Java, Ruby, .Net, PHP, Python, Objective-C, or Swift) + A good understanding of how web applications and mobile apps are built and work + Confidence with common UNIX-like command-line tools + Ability to read server logs and process them to aggregate/analyze data

• A track record of getting things done in an environment that combines collaboration and individual responsibility
• Strong problem-solving skills
• Ability to clearly explain concepts and produce example code that complements the explanation
• Customer-centered, high level of empathy, and cross-team collaboration mindset
• Experience with working with global teams, open to cultural and thought diversity
• Excellent English communication skills, both verbal and written

What’s in it for you?

As a Customer Support Engineer at arenaflex, you'll enjoy:

• Joining an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

Hybrid role: one day a week in office required

We're looking for a talented Customer Support Engineer to join our team in a hybrid role, with one day a week required in our office. If you're passionate about delivering exceptional customer experiences and have a strong technical background, we'd love to hear from you!

Application deadline: 04/26/25

The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Colorado Salary Range: $102,000 - $112,000

This position is eligible for equity awards in accordance with the terms of arenaflex's equity plans.

How to apply

If you're excited about this opportunity, please click the link below to apply. We can't wait to hear from you! apply to this job By clicking “Apply for this job,” I acknowledge that I have read the “arenaflex’s Candidate Privacy Notice”, and hereby consent to the collection, processing, use, and storage of my personal information as described therein. Apply for this job