Experienced Customer Service Advisor - Business Energy - Brighton

Join arenaflex, a pioneering energy company that's changing the game for small businesses and the planet. We're not your average energy provider – we're a team of passionate, driven individuals who are dedicated to making a real difference. If you're looking for a role that's more than just a job, where you can use your skills to make a tangible impact, then we want to hear from you.

About arenaflex

arenaflex is a leading energy company that's committed to providing innovative, sustainable solutions for small businesses. We're not just about selling energy – we're about empowering our customers to make informed decisions that benefit their bottom line and the environment. Our team is made up of experts who are passionate about energy, sustainability, and customer service. We're a dynamic, fast-paced environment that's always pushing the boundaries of what's possible.

Your Team

You'll be joining a team of like-minded individuals who are just as passionate about changing the industry as you are. We're a group of brilliant minds who work together to tackle challenges, share knowledge, and support each other every step of the way. Our team is built on a foundation of trust, respect, and open communication – we're not about corporate nonsense or egos; we're about collaboration and mutual growth.

The Role

As a Customer Service Advisor, you'll be working with small business owners to navigate their energy needs, making bills, meters, and tariffs simple to understand. You'll be the go-to person for all their energy-related queries, from billing issues to meter problems and complex energy questions. Your role will be to find the right solution to keep businesses running smoothly, and you'll be empowered to take ownership of every query from start to finish.

Key Responsibilities

* Help small business owners understand their energy needs and provide tailored solutions to meet their requirements

• Solve problems fast, whether it's a billing query, meter issue, or complex energy question
• Take ownership of every query, from start to finish, ensuring business customers get the answers they need, first time
• Think on your feet, using your problem-solving skills to find creative solutions to complex energy challenges
• Support growth, helping small businesses stay efficient, cost-effective, and sustainable
• Make a difference, whether it's helping a startup cut costs or advising on greener energy choices

What We're Looking For

* Someone who loves delivering great service, thrives on helping customers, and makes their day easier

• A curious and adaptable individual who can think on their feet and solve problems with a clear mind
• A team player who understands the importance of collaboration and mutual growth
• Someone who cares about sustainability and wants to play a part in helping businesses go greener and reduce their carbon footprint
• A problem-solver who can take ownership of every query and find creative solutions to complex energy challenges
• Someone who can handle high-pressure situations with confidence and keep their cool under pressure
• An individual who understands business needs and can provide smart energy advice that helps businesses thrive

What's in It for You?

* Hybrid working – for those out of training & performing well, you can work from home 2 days a week

• EV salary sacrifice – drive electric and save
• Cycle-to-work scheme
• Share options – own a little piece of the pie
• Fully stocked kitchens – snacks = fuel = happiness
• Weekly 'Family Dinner' catch-ups

Our Review Process

Our review process is enhanced with technology (including AI), assisting our talent team in ensuring every application is considered carefully. We're committed to finding the best candidates for the role, and we want to hear from you.

How to Apply

If you're ready to join a team that's changing the game for small businesses and the planet, then we want to hear from you. Our application process is designed to be flexible and convenient, with a one-way video interview, prep call, Discovery Day, and final interview. We're excited to meet you and learn more about your skills and experience. Apply to this job Apply for this job