Experienced Veterinary Customer Services Representative - Varying Shifts - New Hire Signing Bonus!
At arenaflex, we're dedicated to providing exceptional care and services to our clients, customers, clinicians, and care-giving colleagues. As a key member of our Small Animal Reception team, you'll play a vital role in delivering outstanding front-line client services and supporting the well-being of our patients and their families. If you're passionate about animal care, customer service, and teamwork, we encourage you to join our dynamic team as an Experienced Veterinary Customer Services Representative.
About arenaflex
arenaflex is a leading academic health center and one of America's top employers for diversity. Our mission is to illuminate a pathway to education, research, and healthcare that creates vibrant futures. We're committed to building a strong sense of community, collaboration, and excellence, and we're proud to be a top-20 public university. Our employees enjoy comprehensive benefits packages, including medical, dental, and vision insurance, tuition assistance, and state or alternative retirement options with competitive employer contributions.
Job Summary
We're seeking an experienced Veterinary Customer Services Representative to join our Small Animal Reception team. This full-time position (32 hours/week) requires varying shifts, including evenings and weekends, with opportunities for shift differential. As a key member of our team, you'll provide exceptional front-line client services, respond to routine and complex situations, and maintain accurate day-to-day admitting information through our hospital computer system.
Key Responsibilities
* Respond to routine, complex, and medical emergency situations in a professional manner
- Answer and direct internal and external calls appropriately
- Create accurate day-to-day admitting information through our hospital computer system
- Resolve routine problems and complex situations using appropriate medical terminology, office practices, and procedures, and established customer service principles
- Maintain safe and accurate money handling practices and abide by all university privacy standards
- Perform other duties as assigned
Essential Qualifications
* 2 years of experience in a customer service, healthcare, or veterinary care environment
- Background in customer services, insurance verification, and/or veterinary practice customer services
- Ability to work in a self-directed manner while interacting with customers, visitors, clinicians, technicians, and all other medical center faculty and staff
- Experience in analyzing and interpreting information
- Experience with electronic medical records systems and/or operating computers
Preferred Qualifications
* Experience in a veterinary hospital or clinic setting
- Knowledge of medical terminology and office practices
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
Skills and Competencies
* Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work in a self-directed manner and prioritize tasks effectively
- Analytical and problem-solving skills
- Experience with electronic medical records systems and/or operating computers
- Medical terminology and office practices knowledge
Career Growth Opportunities and Learning Benefits
As an Experienced Veterinary Customer Services Representative at arenaflex, you'll have opportunities for career growth and professional development. Our comprehensive training program will help you develop the skills and knowledge you need to succeed in this role. You'll also have access to ongoing education and training opportunities, including tuition assistance for employees and their dependents.
Work Environment and Company Culture
Our Small Animal Reception team is a dynamic and supportive environment where you'll work closely with clinicians, technicians, and other medical center faculty and staff. We're committed to building a strong sense of community and collaboration, and we encourage open communication and feedback. Our team is passionate about animal care and customer service, and we're looking for like-minded individuals to join our team.
Compensation, Perks, and Benefits
We offer a competitive salary range of $17.00-$21.69 per hour, with opportunities for shift differential. Our comprehensive benefits package includes medical, dental, and vision insurance, tuition assistance, and state or alternative retirement options with competitive employer contributions.
How to Apply
If you're passionate about animal care, customer service, and teamwork, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online application system. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to building a strong sense of community and collaboration, and we encourage open communication and feedback. Our employees enjoy comprehensive benefits packages, including medical, dental, and vision insurance, tuition assistance, and state or alternative retirement options with competitive employer contributions.
Contact Us
If you have any questions or concerns about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you. Apply Job! Apply for this job