Experienced Call Center Customer Service Representative (Work from Home) in Tennessee at arenaflex
As a global leader in communications and technology, arenaflex is revolutionizing the way people connect and interact with each other. We're seeking an experienced Call Center Customer Service Representative to join our team and become the voice of arenaflex from the comfort of their own home in Tennessee. This is an exciting opportunity to redefine customer service, create meaningful connections with each customer, and drive sales growth while delivering an outstanding customer experience.
About arenaflex
arenaflex is a global leader in communications and technology, providing innovative solutions to connect people, businesses, and communities. With a rich history of innovation and a commitment to customer satisfaction, arenaflex has become a household name. Our mission is to empower people to live their best lives by providing cutting-edge technology, services, and support.
Job Summary
As a Call Center Customer Service Representative, you will be the face of arenaflex, providing exceptional customer service to our valued customers. You will handle customer service calls ranging from billing and payments to plan changes and upgrades, using creative problem-solving skills to address complex customer questions and concerns. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.
Key Responsibilities
* Handle customer service calls, resolving complex issues and providing personalized recommendations for arenaflex products and services
- Use creative problem-solving skills to address customer questions and concerns, navigating multiple tools and systems to update customer accounts and maintain records
- Provide effective and timely resolutions for customers, meeting monthly sales goals and delivering an outstanding customer experience
- Instill confidence and loyalty in customers through thoughtful listening and expert knowledge of arenaflex products and services
- Perform basic troubleshooting on products and services, resolving issues and providing solutions to customers
- Work a set schedule, including breaks, lunches, and scheduled open time, to ensure availability to answer customer calls and provide exceptional service
What You Can Look Forward To
* Competitive hourly rate of $15.54 - $17.36, with additional compensation up to $3,000 if all sales goals and performance expectations are met
- Opportunities for career growth and advancement, with training on the latest technology, devices, and arenaflex products and services
- Amazing perks and benefits, including:
+ Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time off and holidays + Sick leave + Paid Parental Leave + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness, accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone
Requirements
* Call center or customer service experience
- Flexibility to work any schedule during hours of operation, with specific job assignments requiring day, evening, weekend, or holiday hours
- Occasional overtime may be required
- Work From Home Requirements:
+ Verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) + AT&T will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) + Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
Work Environment and Culture
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in empowering our employees to grow and develop their skills, and we offer a range of training and development opportunities to help you succeed. Our culture is built on a foundation of trust, respect, and open communication, and we encourage our employees to share their ideas and feedback.
How to Apply
If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply now for this exciting opportunity to join our team and become a part of the arenaflex family. Apply Job!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement.
Disability Accommodations
arenaflex is committed to providing reasonable accommodations to applicants with disabilities. If you require a reasonable accommodation to apply for this position, please contact our Human Resources department at [insert contact information].
E-Verify
arenaflex participates in the E-Verify program, which is a federal government program that requires employers to verify the employment eligibility of all new hires. Apply for this job