Experienced Call Center Representative – Data Entry and Customer Service

Join arenaflex, a leading healthcare and retail organization, in shaping the future of patient care and customer satisfaction. As an Experienced Call Center Representative at arenaflex, you will play a vital role in delivering exceptional customer service and data entry support to our patients and healthcare professionals. If you are a motivated and detail-oriented individual with a passion for healthcare, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading healthcare and retail organization, dedicated to making a positive impact on people's lives through better health. With a legacy of over 100 years, we have grown to become one of the largest retail pharmacy chains in the United States, serving over 10 million customers every day. Our mission is to provide an omnichannel experience, combining physical and digital platforms to deliver exceptional products and services to our customers.

Job Summary

As an Experienced Call Center Representative, you will be responsible for providing top-notch customer service and data entry support to our patients and healthcare professionals. You will work closely with our team to resolve customer inquiries, process prescriptions, and maintain accurate records. If you are a team player with excellent communication skills and a passion for healthcare, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Provide exceptional customer service to patients and healthcare professionals through inbound and outbound calls, emails, and chats.

• Process prescriptions and maintain accurate records using arenaflex's pharmacy software.
• Resolve customer inquiries and concerns in a timely and professional manner.
• Enter patient and medication data into arenaflex's database, ensuring accuracy and compliance with HIPAA regulations.
• Investigate and resolve missing prescription data, deciphering clinical truncations (SIG codes) as needed.
• Settle all data entry-related exceptions and discrepancies.
• Provide support to pharmacists, both in-office and remotely, to ensure seamless customer service.
• Identify and escalate issues to senior-level staff as necessary.
• Maintain a dynamic pharmacist license or certification within the first 90 days of employment and keep a valid license or certification throughout your tenure.

Essential Qualifications

* High school diploma or equivalent.

• Basic computer skills, including:

+ Starting and closing a computer. + Using a mouse to point and click. + Starting and closing programs. + Switching between programs. + Saving files. + Printing documents. + Accessing data online.

• Basic web browsing skills, including:

+ Opening a web browser. + Writing URLs in the address bar. + Using a search engine. + Bookmarking a website. + Navigating using back/forward/stop buttons. + Completing online forms.

• Basic keyboarding skills, including:

+ Typing at least 25 words per minute. + Typing by memory. + Organizing records.

• Ability to communicate effectively in writing and verbally.
• 18 years or older.

Preferred Qualifications

* At least 1 year of pharmacy experience in a retail or call center environment.

• At least 1.5 years of pharmacy experience with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly perceived certification office.
• Experience providing customer service to internal and external customers, including meeting quality standards for services and assessing customer satisfaction.
• Intermediate to advanced keyboarding skills, including:

+ Typing at least 35 words per minute. + Typing by memory. + Organizing records.

• Familiarity with Spanish and English.

What We Offer

* Competitive hourly rate of $25-$35 per hour.

• Opportunities for career growth and professional development.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off and holidays.
• Flexible work schedule, including remote work options.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.

How to Apply

If you are a motivated and detail-oriented individual with a passion for healthcare, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job