Experienced Home-Based Sr. Specialist in Collections – Remote Customer Service Representative
Join arenaflex, a Fortune 50 corporation, in shaping the future of retail and customer experience. As a Home-Based Sr. Specialist in Collections, you will be part of the Target Enterprise Services (TES) organization, dedicated to delivering exceptional service and support to our guests and team members.
About arenaflex
arenaflex is a leading retailer with over 400,000 team members worldwide, known for its iconic brand and commitment to making a positive impact in the communities we serve. Our mission is to help all families discover the joy of everyday life, and we prioritize relationships, growth, and development opportunities for our team members. At arenaflex, we value our team members and invest in their well-being, providing comprehensive benefits and programs to support their physical, emotional, and financial health.
The Target Enterprise Services (TES) Organization
TES is at the forefront of innovation, driving conversations with guests and team members through various channels. From guest service specialists and product designers to supplier managers and financial and team member analysts, TES encompasses key and high-visibility areas that elevate and nurture arenaflex's exceptional reputation. We cultivate loyalty and satisfaction through exceptional service and support, fostering a culture of responsive, informed, and dedicated providers – from the inside out – through company services our team members can rely on.
TES Service Facilities
Our service facilities are designed to deliver an exceptional experience with every touch, providing fast and seamless resolution of issues on behalf of our guests and team members. From RedCard Guest Services to Target.com Guest Services (TGS) to the Client Support Center (CSC), we infuse every interaction with that signature arenaflex service that guests and team members alike have come to expect.
Job Responsibilities
As a Home-Based Sr. Specialist in Collections, you will:
- Interact with guests and negotiate bill arrangements for both inbound and outbound collections
- Provide a arenaflex-branded interaction with credit account holders through treating them with respect and appreciation, showing courtesy and friendliness, identifying various account holder segments, and supplying suitable plausible solutions
- Demonstrate problem-solving skills through probing or making recommendations for handling exceptional account situations (e.g., bankruptcy, CCC, deceased, legal, fraud, billing disputes, etc.)
- Work in a multi-media environment (emails, phone calls, chat messages, and letters) that is fast-paced and requires prioritization of work
- The core responsibilities of this role are defined within this job description. Job responsibilities may change at any time due to business needs.
About You
* High School Diploma or GED
- Ability to work a flexible schedule, including nights, weekends, and holidays
- 1-2 years of previous guest experience or customer service experience
- Ability to interact with guests, team members, and internal business partners with a professional, friendly, empathetic style, and de-escalate as needed
- Excellent verbal and written communication skills, including listening, negotiating, and decision-making skills. Experience handling escalated guest complaints
- Ability to apply various facts and resources to respond to questions, identify issues, and accurately resolve guest problems
- Strong technical skills, ability to work within multiple systems, and high skillability with PC/Microsoft applications
- Access to a home workspace that is free from noise distractions to perform the role
- Hardwired internet at your home location (Hardwired: using an Ethernet cable to directly connect the Target-issued laptop to the modem or router)
- Meet the minimum bandwidth requirement of 40mbps download/5mbps upload
- Ability to interact through a Target-issued internet digital camera for required meetings, training, and/or interactions
- Ability to securely lift and carry up to 25 pounds of equipment
Why Join arenaflex?
* Competitive hourly rate of $18/hour
- Comprehensive benefits and programs, including medical, vision, dental, life insurance, and more
- 401(k) plan with company match
- Employee discount
- Quick-term disability
- Long-term disability
- Paid sick leave
- Paid national holidays
- Paid vacation
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our commitment to making a positive impact in the communities we serve. Apply for this job