Experienced Customer Experience Advisor (Part-Time) – Remote, Nashville

At arenaflex, we're on a mission to revolutionize the way people experience eyewear and eye care. As a Customer Experience Advisor, you'll play a vital role in delivering exceptional service to our customers, helping them find the perfect pair of glasses, and ensuring they have an unforgettable experience with our brand. If you're passionate about creating memorable interactions and building strong relationships with customers, we want to hear from you!

What You'll Do:

As a Customer Experience Advisor at arenaflex, you'll be responsible for:

• Delivering world-class customer service through email and live chat interactions, ensuring that every customer feels valued and supported
• Mastering our internal management system to efficiently process sales orders and maintain customer relationships
• Collaborating with your teammates, management, and other departments using our internal communication software
• Identifying and solving customer pain points and trends to optimize their experience and drive loyalty
• Staying up-to-date with the latest technology systems and procedures to continuously improve your skills and performance

Who You Are:

We're looking for a self-motivated and creative individual who is passionate about delivering exceptional customer experiences. If you:

• Take ownership of your work and pride in your accomplishments
• Think outside the box to find innovative solutions to customer challenges
• Are a skilled communicator who can adapt your tone and style to suit different audiences
• Are eager to learn new technology systems and procedures
• Can juggle multiple tasks and prioritize your work with ease
• Are highly proficient in navigating multiple tabs and windows (keyboard shortcuts are your secret to success!)
• Can stay energized and motivated in a high-volume work environment with limited supervision
• Are excited to represent arenaflex and facilitate meaningful customer interactions

Requirements:

To be successful in this role, you'll need to:

• Attend a virtual two-week onboarding program via Google Meet video calls (Google Meet can be accessed through any web browser, but works best with Google Chrome)
• Have a quiet workspace with minimal noise (i.e., home office) to fulfill your shifts
• Be available to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
• Be available evenings and weekends, including during the holiday season
• Have a reliable high-speed internet connection with access to your router (a laptop and all necessary equipment will be provided)
• Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Extra Credit:

While not required, experience in customer service and working from home will be a plus!

About Us:

At arenaflex, we're on a mission to inspire and impact the world with vision, purpose, and style. We're a company that's constantly asking ourselves how we can do more and make a greater impact. We believe that a business can scale, be profitable, and do good in the world – without charging a premium for it. We're driven by creativity, empathy, and innovation to achieve our goal. Since our founding in 2010, we've pioneered ideas, designed products, and developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses and contacts to eye exams and vision tests. Our Buy a Pair, Give a Pair program has distributed over eight million pairs of glasses to people in need, giving them the glasses they need to learn, work, and achieve better economic outcomes.

Our Culture:

At arenaflex, you can look forward to:

• Company outings and events that bring our team together
• Volunteering and learning opportunities that help you grow and develop
• A workplace filled with curious, kind folks who are passionate about making a difference
• Employee resource groups that connect you with others who share your interests, backgrounds, and identities
• A commitment to inclusive behaviors and equitable systems that make everyone feel valued and included

Compensation and Benefits:

As a Customer Experience Advisor at arenaflex, you'll receive a competitive hourly rate of $13.00, as well as:

• A comprehensive benefits package that includes medical, dental, and vision coverage
• A 401(k) retirement plan with a company match
• Paid time off and holidays
• Opportunities for professional growth and development

How to Apply:

If you're passionate about delivering exceptional customer experiences and want to join a company that's making a difference, apply now! Apply for this job