Experienced Patient Care Customer Service Representative – After Hours Call Center (REMOTELY)

At arenaflex, we're dedicated to providing top-notch medical products and services that empower patients to manage their health and treatment at home. As a national leader in home medical equipment, we're passionate about delivering exceptional customer care and making a meaningful difference in the lives of our patients. If you're a compassionate and detail-oriented individual with a strong customer service background, we invite you to join our team as a Patient Care Customer Service Representative in our After Hours Call Center.

About the Role:

As a Patient Care Customer Service Representative, you'll play a vital role in ensuring our patients receive the highest level of care and support. You'll be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. This is a remote position, allowing you to work from the comfort of your own home while making a real difference in the lives of our patients.

Key Responsibilities:

* Accurately transcribe patient profiles over the phone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications:

* High school diploma or GED equivalent

• Experience in the medical field and administrative record management
• Strong customer service background
• Ability to work independently and as part of a team
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-tasking and attention to detail
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Effectively communicate in English, both oral and written
• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)

Requirements:

* 100% remote work from home, day one of employment

• Must live in the US and live within 60 miles of any arenaflex location
• This position requires working five days a week, including every Saturday and Sunday, as well as three evening shifts during weekdays starting at or after 4:00 pm Central time
• Schedules vary and can be discussed during the interview process

Benefits:

* Competitive pay rate of $16 per hour, with a quarterly bonus opportunity

• Comprehensive benefits package, including:

+ 401(k) + Medical, dental, and vision + Life insurance and disability + Generous paid time off and paid holidays + Employee discount program + Employee recognition program + Bonus and incentive opportunities + Mileage reimbursement (when applicable) + Telephone reimbursement (when applicable)

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks to support your physical, emotional, and financial well-being. As a member of our team, you'll have the opportunity to:

• Work remotely from the comfort of your own home
• Enjoy a competitive pay rate and comprehensive benefits package
• Develop your skills and expertise through ongoing training and development opportunities
• Collaborate with a talented and dedicated team of professionals
• Make a real difference in the lives of our patients and their families

How to Apply:

If you're a motivated and compassionate individual with a passion for delivering exceptional customer care, we invite you to submit your resume today! Our hiring manager reviews resumes and contacts applicants with related experience to the applied position. To view the status of a position you've submitted your profile to, please visit our website. All positions are posted for a minimum of 5 days and are open until filled with a qualified applicant, generally no greater than 200 days.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer of minorities, females, protected veterans, and individuals with disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. Apply Now! Apply for this job