Experienced Full Stack Business Support Manager – Terminal Activities and Customer Experience

Job Summary:

Join arenaflex, a world-renowned entertainment and media conglomerate, as a Full Stack Business Support Manager in the Terminal Activities department. As a key member of our team, you will be responsible for ensuring a seamless and exceptional customer experience for arenaflex's Disney Voyage Line guests. This role requires a unique blend of business acumen, technical expertise, and customer-centric skills to drive business growth, improve operational efficiency, and foster strong relationships with external partners.

About arenaflex:

arenaflex is a global leader in the entertainment and media industry, with a rich history of innovation and creativity. Our company is committed to delivering exceptional experiences to our customers, and we are seeking a talented and dedicated individual to join our team as a Full Stack Business Support Manager.

Key Responsibilities:

* Participate in the development, implementation, and maintenance of the embarkation framework, including issues, upgrades, and communication strategies for Terminal Activities and core partners.

• Drive continuous improvement of business processes to enhance arenaflex's Disney Voyage Line services both internally and externally.
• Lead new initiatives and projects to ensure a seamless and precise customer experience.
• Maintain and update datasets, such as Port Appearance Times, Daily Action Reports, and Quality Assurance Reviews, as well as report information for monthly summaries and on-demand requests.
• Support the Terminal Support Manager with the Moderate process and citizenship questions and Cast Member advancement.
• Support agenda planning documentation for citizenship requirements.
• Play a vital role in creating content, teaching, and adjusting crowds regarding business mix program development and execution plans for the overall Disney Voyage Line activity.
• Identify and resolve issues related to projects, content, and estimation to improve project success.
• Maintain Terminal Activities documentation, including but not limited to working guides, forms, and Visitor embarkation insurance for accuracy and consistency.
• Schedule, Seat, and Record office meetings.
• Lead communication with partner regions, both internal and external, with any feedback as well as any functional updates or changes.
• Attend and support Terminal Activities in Port Canaveral, South Florida, and Outports.
• Occasionally support the Outport group by assisting with terminal/area launch tasks.
• Lead Quality Assurance Reviews and schedule Reviews for terminal activities.
• Collaborate with other divisions within arenaflex to ensure a consistent customer experience.
• Act as a liaison between arenaflex and all external vendor tasks.
• Maintain a positive working relationship with external vendors participating in the daily port activity, including but not limited to Custom and Border Protection Authorities, Port Power, Local Policing, Stevedores/Watchmen, Security, and all arenaflex groups.

Essential Capabilities:

* Knowledge of voyage products, the travel industry, and terminal activities

• Knowledge of internal and external connections and obligations as they relate to a cruise terminal wharf activity, including but not limited to the following: Dock registration methods, Embarkation techniques, and Visitor transportation
• Demonstrated proficiency in Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint
• Ability to manage multiple priorities in a fast-paced environment
• Proven customer service skills
• Strong verbal and written communication skills
• Demonstrated logical, analytical, and problem-solving skills
• Travel industry experience
• Ability to work flexible hours, including weekends and holidays
• Must have a valid passport, as this position may require international travel
• Ability to travel frequently to support terminal activity areas
• Ability to lift 50 pounds, push cargo containers that may weigh over 500 pounds, and use equipment in a warehouse setting (crate stacking, crate jack)

Preferred Capabilities:

* Over three years of cruise line dock activities or similar experience

• Disney Voyage Line Manager and Base knowledge, strategy, methods
• Microsoft PowerApps/Power Automate
• Demonstrated knowledge of Disney Voyage Line systems, including DXP, Seaware, and Fidelio
• Knowledge of migration strategy in regards to areas Disney Voyage Line sails from, including but not limited to the US, Schengen region, Canada, Australia, and New Zealand

What We Offer:

* Competitive salary of $26/hour

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply for this job