Experienced Full Stack Pharmacy Customer Service Associate – Remote Data Entry

Job Summary:

Are you a highly motivated and customer-focused individual looking for a challenging and rewarding role in the healthcare industry? Do you have excellent communication and problem-solving skills, with a passion for delivering exceptional customer experiences? If so, we invite you to join arenaflex as an Experienced Full Stack Pharmacy Customer Service Associate – Remote Data Entry. In this role, you will play a vital part in providing top-notch customer service, processing prescriptions, and maintaining accurate records. As a key member of our team, you will have the opportunity to grow and develop your skills, working in a dynamic and supportive environment.

About arenaflex:

arenaflex is a leading healthcare company dedicated to providing innovative solutions and exceptional customer experiences. With a strong commitment to quality and patient care, we strive to make a positive impact in the lives of our customers and communities. Our team is passionate about delivering outstanding service, and we are seeking like-minded individuals to join our ranks.

Key Responsibilities:

* Provides exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner

• Registers customer transactions on assigned sales register, collects cash, and disburses change as needed
• Processes voids, returns, delays, discounts, and trades as required
• Maintains accurate records, including patient and medication data, and ensures data is entered correctly
• Fills prescriptions by retrieving, counting, and pouring medication, confirming medication is correct, and checking for potential interactions
• Reports remedy mistakes to the pharmacist on duty and adheres to arenaflex's policies and procedures regarding medication errors and the Quality Improvement Program
• Handles calls that do not require individual attention from the pharmacist, including those to doctors
• Processes (revises and resubmits) manual claims for external program prescription services in a timely and efficient manner
• Performs other administrative tasks, as assigned by the Pharmacy Director
• Assists with stock management activities, including ordering, unloading, checking, and storing shipments of medication
• Maintains knowledge of arenaflex's resource security methods and records claims for distribution center overages (stock received, but not charged), deficiencies (stock charged, but not received), order errors, or damaged products, including Rx medication
• Ensures compliance with state and local regulations regarding controlled substances (e.g., cocktails and tobacco products)
• Builds and maintains displays, including promotional, seasonal, and special designs, and completes resets and corrections as directed
• Assists with the division of food items (e.g., raw foods from pre-cooked) and product placement as determined by strategies/methods (e.g., raw and frozen meats on bottom shelves)
• Has working knowledge of store systems and store equipment
• Provides customer support in the photo area, including digital ID photo service, banner print, and creative machine, and sells special photo items
• Takes on web pick-up duties (screens orders in Picture Care, handles requests, and delivers requests to customers as they arrive at the store)
• Assists with outside and inside maintenance by ensuring a clean, neat, and well-organized store environment and appearance
• Adheres to all arenaflex policies and procedures; maintains respectful relationships with colleagues
• Completes special tasks and other assignments as directed

Essential Qualifications:

* Bachelor's degree

• Strong communication and problem-solving skills
• Excellent customer service skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Basic computer skills and knowledge of store systems
• Ability to lift up to 25 pounds and stand for long periods
• Availability to work a flexible schedule, including nights and weekend hours

Preferred Qualifications:

* Previous experience in a retail environment

• Previous experience with arenaflex
• Strong numerical skills to accurately fill prescriptions, including counting, measuring, and weighing medication
• Familiarity with store stock control systems
• PTCB certification

Skills and Competencies:

* Strong communication and interpersonal skills

• Excellent problem-solving and analytical skills
• Ability to work in a team environment and maintain respectful relationships with colleagues
• Strong attention to detail and accuracy
• Ability to adapt to changing situations and priorities
• Strong customer service skills and a passion for delivering exceptional customer experiences
• Basic computer skills and knowledge of store systems
• Ability to lift up to 25 pounds and stand for long periods

Career Growth Opportunities and Learning Benefits:

* Opportunities for professional growth and development in a dynamic and supportive environment

• Access to ongoing training and education programs to enhance skills and knowledge
• Collaborative and inclusive team environment that encourages open communication and feedback
• Recognition and rewards for outstanding performance and contributions to the team

Work Environment and Company Culture:

* arenaflex is committed to providing a safe and healthy work environment for all employees

• Our company culture values diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees
• We offer a competitive compensation and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
• arenaflex is an equal opportunity employer and welcomes applications from diverse candidates

Compensation, Perks, and Benefits:

* Competitive hourly rate of $25/hour

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Opportunities for professional growth and development
• Collaborative and inclusive team environment

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we invite you to apply for the Experienced Full Stack Pharmacy Customer Service Associate – Remote Data Entry role at arenaflex. Please submit your application, including your resume and cover letter, through our online application portal. We look forward to hearing from you! Apply for this job