Experienced Phone Customer Service Representative – Wellness and Supplements Industry

At arenaflex, we're passionate about wellness and supplements, and we're looking for a talented Phone Customer Service Representative to join our team. As a key member of our customer service operations, you'll be at the forefront of delivering exceptional customer experiences, ensuring seamless interactions, and upholding our high standards of customer care. If you're passionate about wellness, supplements, and providing top-notch customer service, we want to hear from you!

About arenaflex and Organics Ocean

arenaflex is a dynamic and innovative company that launched the highly successful brand, Organics Ocean. Organics Ocean is an ecommerce brand dedicated to bringing unique supplements to market and enhancing the health and well-being of our customers. We're a place for innovation, where team roles and responsibilities are clear, and the passion of being part of something bigger than oneself is shared among everyone. Our environment is casual, but our work is serious. We're riding a wave of growth, and we need A-Players like you on our team to help us succeed.

Key Responsibilities

As a Phone Customer Service Representative, you'll be responsible for:

• Customer Inquiry Support: Respond promptly and professionally to customer inquiries and concerns via phone and email, ensuring that each interaction ends on a positive note.
• Product Expertise: Provide accurate and detailed information about our wellness and supplement products, guiding customers to make informed decisions.
• Order Management: Assist customers with placing orders, tracking shipments, processing returns, and addressing order-related questions.
• Issue Resolution: Troubleshoot and resolve customer issues efficiently to ensure high levels of satisfaction.
• Administrative Support: Complete administrative tasks as required to support the overall customer experience.
• Positive Interaction: Maintain a friendly, professional demeanor in all customer interactions, upholding our commitment to superior service.

Requirements

To excel in this role, you'll need:

• Proven Experience in Customer Service: A minimum of 1-2 years of experience in customer service, preferably in the wellness and supplements industry.
• Previous Experience in eCommerce: Familiarity with CRM platforms like Richpanel, Hubspot, Gorgias, or similar.
• Interest and Knowledge in Health and Wellness: A genuine interest in the health and wellness industry, with a basic understanding of our products and services.
• Excellent Communication Skills: Excellent written and verbal communication skills, capable of handling phone, email, and potential live chat interactions with professionalism.
• Ability to Work Independently: Ability to work both independently and collaboratively in a remote setting, with a strong work ethic and self-motivation.
• Reliable Internet Connection and Quality Headset: A reliable internet connection and quality headset; ability to work in a quiet, focused environment.
• Reliable and Punctual: A strong sense of reliability and punctuality, with a commitment to meeting deadlines and delivering high-quality results.
• Work Eastern or Pacific US Time Zone: Ability to work Eastern or Pacific US time zone, with flexibility to adapt to changing schedules.

Current Team Members

Our team is comprised of:

• CEO
• COO
• Director of Marketing
• Director of Growth
• Admin and Customer Service Manager
• Customer Service Team
• Controller
• Fulfillment House
• Media Buyer
• Developer
• Designers
• Branding Contractor
• Amazon launch team
• Email Agency

Schedule and Offer Details

We're currently hiring 6 Phone Customer Service Representatives, with the following schedules available:

• 8am-5pm, Monday-Friday, Eastern time zone (1 rep needed)
• 8am-5pm, Monday-Friday, Pacific time zone (1 rep needed)
• 8am-5pm, Saturday-Sunday AND three weekdays of your choosing, US time zone flexible (4 reps needed)

Compensation

Compensation is competitive based on geographic location and experience.

Application Process

Before applying, please whitelist the following domains:

• jazzhr.com
• jazz.co
• applytojob.com

Here's a quick guide on how to whitelist in case you're not yet aware. Apply Job!

Why Join arenaflex?

At arenaflex, we offer a dynamic and supportive work environment, with opportunities for career growth and development. We're committed to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our team. If you're passionate about wellness, supplements, and providing top-notch customer service, we want to hear from you! Apply for this job