Experienced Customer Technical Support Associate (All Levels) at arenaflex
Unlock a World of Opportunities in Customer Success
Are you a customer-centric individual with a passion for delivering exceptional technical support? Do you thrive in a dynamic environment where no two days are the same? Look no further than arenaflex, a leading innovator in the industry, where we're seeking an experienced Customer Technical Support Associate to join our team.
About arenaflex
arenaflex is a cutting-edge company that's revolutionizing the way businesses interact with their customers. With a strong focus on innovation, collaboration, and customer satisfaction, we're creating a new standard in the industry. Our team is comprised of passionate individuals who are dedicated to delivering top-notch customer experiences and pushing the boundaries of what's possible.
Your Role in arenaflex
As a Customer Technical Support Associate at arenaflex, you'll play a critical role in ensuring that our customers receive the best possible support. You'll work directly with customers worldwide, providing technical support and resolving issues related to our products and services. Your expertise will be invaluable in helping customers navigate and utilize our products efficiently, while also identifying opportunities for upselling and cross-selling.
Key Responsibilities
* Address customer inquiries and issues by following established guidelines and protocols, escalating more complex issues as needed
- Diagnose, troubleshoot, and provide technical support to resolve customer's issues related to the product or services via live chat
- Utilize internal tools to conduct technical walkthroughs and demos to assist customers in navigating and following instructions to solve the issue and use the product efficiently
- Document the case information & update the Product Knowledge base for both customers and internal teams
- Identify opportunities for upselling or cross-selling based on customer needs and goals
- Work in a flexible schedule, with options for Sunday to Thursday (09:00 PM - 06:00 AM) or Tuesday to Saturday (09:00 PM – 06:00 AM) UTC+7
What We're Looking For
* English: C1 level (CEFR) or equivalent to IELTS 7.0
- At least one of the following criteria:
+ A minimum of 1+ years' experience with Shopify, HTML & CSS, UI/UX, or experience with page builder products or similar tools in SaaS/E-commerce + This position is available for candidates working as product designers, web designers, web developers, etc. without customer support experience
- Good CS Mindset/Skillset: the ability to calm & handle customers in difficult/urgent/critical situations, prioritize different customer support level
- Excellent interpersonal skills and ability to develop relationships with all personality types
- Ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation
What We Offer
* Salary range: Negotiable
- Professional product and Customer Success skillset training
- Working directly with foreign customers and colleagues, leverage your Business English Communication skills
- Work remotely
- Collaborative and supportive environment
- Young and passionate colleagues
- Professional and creative office view
- Clear & Scientific Agile Framework on the whole company workflow & culture
- Deliver a top-notch customer experience which helps customers maximize their benefits
- Become an expert with in-depth knowledge of world-class products and services
- Own valuable customer relationships in one of the fastest thriving industries
Why You'll Love Working at arenaflex
* Learn product-thinking and customer-centric mindset
- Collaborative and supportive environment
- Young and passionate colleagues
- Professional and creative office view
- Clear & Scientific Agile Framework on the whole company workflow & culture
- Deliver a top-notch customer experience which helps customers maximize their benefits
- Become an expert with in-depth knowledge of world-class products and services
- Own valuable customer relationships in one of the fastest thriving industries
Ready to Join the arenaflex Team?
If you're a customer-centric individual with a passion for delivering exceptional technical support, we want to hear from you! Apply now to become a part of our dynamic team and take the first step towards a rewarding career at arenaflex. Apply Job! Apply for this job