Retail Department Coordinator - Customer Service

Join arenaflex, a dynamic and fast-paced retail environment where every day is a new opportunity to discover something exciting. With over 1,000 stores across the country, we offer a unique and thrilling shopping experience that sets us apart from the rest. From high-end designers to statement jewelry, our stores are a treasure trove of exciting surprises that make the everyday a little more fun. And it's not just about the products – it's about the people who make it all happen. As a Retail Department Coordinator - Customer Service at arenaflex, you'll be at the forefront of delivering an exceptional customer experience. You'll be responsible for overseeing a team of Associates at the front of store, ensuring prompt and courteous customer service, and promoting our loyalty programs. You'll lead by example, engaging and interacting with all customers, and maintaining a clean and organized store. Your role models outstanding customer service, and you'll be the face of arenaflex in your community.

About arenaflex

arenaflex is a leading off-price retailer with a rich history of innovation and customer satisfaction. Our stores are a reflection of our commitment to providing an exciting and unique shopping experience that sets us apart from the rest. We're a company that values diversity, inclusivity, and individuality, and we're passionate about creating a work environment that's just as exciting as our stores.

Key Responsibilities

As a Retail Department Coordinator - Customer Service, your key responsibilities will include:

• Creating a positive internal and external customer experience
• Promoting a culture of honesty and integrity; maintaining confidentiality
• Taking an active role in training and mentoring Associates on front-end principles
• Training and coaching Associates on personalizing the customer experience while promoting loyalty programs
• Assigning registers, supporting and responding to POS coverage needs, and coordinating breaks for all Associates
• Addressing customer concerns and issues promptly, ensuring a positive customer experience
• Ensuring Associates execute tasks and activities according to store plan; prioritizing as needed
• Communicating accurately and effectively with management and Associates when setting and addressing priorities; providing progress updates
• Providing and accepting recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We're Looking For

We're looking for someone who is passionate about delivering exceptional customer service and is committed to creating a positive and inclusive work environment. If you're a team player with strong communication and organizational skills, and you're able to respond appropriately to changes in direction or unexpected situations, then we want to hear from you.

Requirements

* Available to work flexible schedule, including nights and weekends

• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits

As a Retail Department Coordinator - Customer Service at arenaflex, you'll enjoy a range of benefits, including:

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
• 401(k) match
• Medical/dental/vision
• HSA
• Health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance

Compensation

This position has a starting pay range of $17.50 to $18.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

How to Apply

If you're passionate about delivering exceptional customer service and creating a positive and inclusive work environment, then we want to hear from you. Apply now to become a Retail Department Coordinator - Customer Service at arenaflex. Apply Job! Apply for this job