Experienced Remote Customer Support Specialist – Insurance Policy Management and Customer Retention

At arenaflex, we're on a mission to revolutionize the way people manage their cars, one of their most expensive and high-maintenance assets. As a fast-growing fintech startup in the U.S., we're committed to providing innovative solutions that simplify and automate car ownership, while delivering personalized services for all car owners' needs. With over 4 million customers and a 4.7-star rating in the App Store, we're the #1 rated AllCar app in the market. We're seeking an experienced Remote Customer Support Specialist to join our growing team! In this role, you'll be responsible for helping our existing customers make changes to their current insurance policies from one of arenaflex's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you'll support our customers with enthusiasm and care. If you're looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!

How You Will Make an Impact:

* Respond to inbound calls from existing customers, providing exceptional support and resolving their queries in a timely and professional manner.

• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, and more.
• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits, making changes to existing policies as needed.
• Work to retain arenaflex policyholders by actively finding solutions for customers who are at risk of cancellation, ensuring they remain satisfied with our services.

Compensation and Perks:

* Hourly wage: $18.00 - 21.00

• arenaflex will pay for your P&C license (expected within 60 days after starting)
• Comprehensive benefits package, including medical, dental, vision insurance, and 401K match
• Ability to work remotely (arenaflex provides work equipment)
• Ongoing training and mentorship from our leadership team
• An outstanding portfolio of insurance carriers and products, working with over 55 carriers to ensure we can offer our customers the best options for them

Schedule:

* Monday, Tuesday, Friday, Saturday: 10:30am - 9pm ET

About arenaflex:

arenaflex is America's first and only AllCar app, redefining and radically improving how people manage owning a car. Backed by artificial intelligence and machine learning, we simplify and automate owning and maintaining a car while providing personalized services for all car owners' needs. From car insurance and financing to maintenance and safety, arenaflex does it all. We're the #1 rated and most downloaded app in our category, with a 4.7-star rating in the App Store. We have more than 5 million customers – and we're just getting started. arenaflex was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious, and egoless people who love solving real-world problems. Help us build a revolutionary product that's disrupting a massive market.

What We Offer:

* A dynamic and supportive work environment that fosters growth and development

• Opportunities for professional growth and advancement
• A comprehensive benefits package that includes medical, dental, vision insurance, and 401K match
• Ongoing training and mentorship from our leadership team
• A chance to work on a revolutionary product that's making a real impact in people's lives

How to Apply:

If you're passionate about delivering exceptional customer support and making a difference in the lives of millions, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact email or link to application portal].

arenaflex is an Equal Employment Opportunity Employer:

We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. arenaflex is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [insert contact email or link to application portal]. Apply for this job