Experienced Order Processing Specialist – Customer Service and Logistics Support
At arenaflex, we're dedicated to delivering exceptional customer experiences and driving business growth through innovative solutions. As a key member of our Customer Service team, we're seeking an experienced Order Processing Specialist to join our dynamic and fast-paced environment. If you're passionate about providing top-notch support, navigating complex logistics, and working collaboratively with internal and external stakeholders, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions and services, empowering businesses to thrive in an ever-changing landscape. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry. As a part of our team, you'll be part of a vibrant community that values diversity, inclusivity, and continuous learning.
Job Summary
As an Order Processing Specialist, you'll play a critical role in ensuring seamless order management, from initial customer requests to delivery and beyond. You'll work closely with internal and external customers, sales teams, and logistics partners to process orders, manage returns, and resolve any issues that may arise. If you're a detail-oriented, customer-focused professional with a passion for logistics and data entry, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
- Process orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
- Coordinate and perform activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
- Receive customer requests and prepare documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
- Update databases with the status of returned materials issues and accounts for returns inventory.
- Record and report the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
- Ensure service information is accessible by sorting and filing documents/forms.
- Handle requests for additional company materials.
- Maintain records of returns, schedule changes, product enhancements or changes, and product pricing, and resolve return credit problems.
- Coordinate and perform activities associated with the transfer of consigned material.
- Coordinate and perform activities associated with order tracking and customs clearance by working with transportation carriers and brokers.
Essential Qualifications
* Direct customer support experience, including administrative experience.
- Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
- Proficient in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
- Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
- Typical Education and Experience: Associate degree or equivalent. 1-3 years of related experience.
Preferred Qualifications
* Experience working in a fast-paced, dynamic environment.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Familiarity with arenaflex's products and services.
Skills and Competencies
* Strong attention to detail and organizational skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving skills.
- Proficient in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
- Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their skills. As an Order Processing Specialist, you'll have access to:
- Ongoing training and development opportunities.
- Mentorship programs to support your career growth.
- Opportunities for advancement within the company.
- A dynamic and supportive work environment that encourages collaboration and innovation.
Work Environment and Company Culture
arenaflex is a vibrant and inclusive workplace that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences and driving business growth through innovative solutions. As an Order Processing Specialist, you'll be part of a dynamic and fast-paced environment that's always evolving.
Compensation, Perks, and Benefits
* Competitive hourly rate: $25.00 - $28.00 per hour.
- 401(k) plan with company matching.
- Paid Time Off (PTO).
- Sick Time.
- Company offers a generous benefits package that pays 100% of medical, dental, and vision.
- Short-Term Disability.
How to Apply
If you're a motivated and customer-focused professional with a passion for logistics and data entry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job