Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance
At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems.
About arenaflex
arenaflex is a leading provider of innovative technology solutions, dedicated to empowering individuals and organizations to achieve their full potential. Our team is passionate about staying at the forefront of industry trends, and we're committed to fostering a culture of collaboration, innovation, and continuous learning. If you're a tech-savvy individual who thrives in a fast-paced environment and is eager to make a meaningful impact, we'd love to hear from you!
Job Summary
As a Service Desk Specialist/Live Chat Agent, you'll be responsible for providing exceptional customer support, troubleshooting technical issues, and ensuring the seamless operation of our myColorado application. You'll work closely with our team to resolve customer inquiries, install software on supported devices, and employ incident management procedures to enter tickets into our tracking system. If you're a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.
Responsibilities
* Provide Tier I support and customer assistance for our myColorado mobile application, responding to customer inquiries and resolving technical issues in a timely and professional manner.
- Troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems, utilizing your technical expertise and problem-solving skills.
- Install the myColorado software on supported devices, following defined procedures, processes, and methods to ensure a seamless user experience.
- Employ Incident Management procedures to enter tickets into our required tracking system, ensuring accurate and timely issue resolution.
- Collaborate with our team to resolve complex technical issues, share knowledge, and improve our support processes.
- Stay up-to-date with industry trends, new technologies, and arenaflex's products and services to provide informed and effective support.
Minimum Qualifications
* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
- OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
Substitutions
* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
- Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
- Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
Preferred Qualifications
* Jira experience.
- ITIL Certification.
- Agile and scrum methodology experience.
- Government work experience.
- Apple and Google Play Store experience.
- Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.
What We Offer
* Competitive salary and benefits package.
- Opportunity to work with a cutting-edge technology company.
- Collaborative and dynamic work environment.
- Professional development and growth opportunities.
- Recognition and rewards for outstanding performance.
- Flexible work arrangements, including remote work options.
Work Environment and Culture
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about innovation, collaboration, and continuous learning, and we're always looking for ways to improve and grow. As a Service Desk Specialist/Live Chat Agent, you'll be part of a dynamic team that's dedicated to delivering exceptional customer support and ensuring the smooth operation of our myColorado application.
Compensation and Benefits
arenaflex offers a competitive salary and benefits package, including:
- Competitive hourly rate.
- Comprehensive health insurance.
- Retirement savings plan.
- Paid time off and holidays.
- Professional development opportunities.
How to Apply
If you're a motivated and tech-savvy individual who's passionate about delivering exceptional customer support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. We can't wait to hear from you!
Important Notes
* This is a remote work opportunity, and you must be a resident of the State of Colorado to apply.
- The work schedule is Tuesday through Saturday, 9 AM - 6 PM, with three weeks of training on Monday - Friday, 9 AM - 6 PM.
- We will not consider out-of-state candidates who are looking to relocate to Colorado for this position.
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