Experienced Customer Service & Sales Representative – Industrial Supply Expert

At arenaflex, we're a family-owned, third-generation industrial supply company founded in 1976, dedicated to providing top-notch products and exceptional customer service to our clients. We're seeking an exceptional Customer Service & Sales Representative to join our team and help us maintain our high standards of customer satisfaction and relationship-building.

About arenaflex

arenaflex has been a trusted name in the industrial supply industry for over 45 years, with a reputation for providing high-quality products and personalized service to our clients. Our team is passionate about delivering exceptional customer experiences, and we're committed to building long-lasting relationships with our clients. As a Customer Service & Sales Representative at arenaflex, you'll play a critical role in helping us achieve our mission of providing the best possible service to our clients.

Job Description

As a Customer Service & Sales Representative at arenaflex, you'll be responsible for providing exceptional customer service to our clients, managing high-volume calls and emails, and driving sales growth through proactive communication and relationship-building. Your primary goal will be to ensure customer satisfaction and maintain a positive relationship with our clients.

Main Job Duties:

* Manage and assign emails to ensure timely and efficient communication with clients

• Process invoices from suppliers and deliver customer invoices in a timely manner
• Receive payments from customers and run credit card transactions with accuracy and attention to detail
• Enter tracking numbers into arenaflex's ERP and eCommerce websites to ensure seamless order fulfillment
• Manage high-volume phone calls from customers and vendors, providing friendly and efficient service in a fast-paced environment
• Provide verbal and email quotes to customers, communicating clearly and concisely about product availability and pricing
• Communicate with vendors to confirm price and availability, ensuring accurate and timely order fulfillment
• Process orders with vendors and confirm order acknowledgments to ensure smooth order fulfillment
• Keep track of backorders and follow up with vendors and customers to provide accurate ship dates
• Prepare and reconcile monthly payments to vendors, ensuring accurate and timely financial transactions
• Keep track of past-due invoices and communicate with clients to resolve any outstanding issues

Skills and Qualifications:

* Excellent verbal, written, and typing skills, with the ability to communicate effectively with clients and vendors

• Highly detail-oriented, with a strong focus on accuracy and attention to detail
• Proactive work ethic and communication, with the ability to work independently and as part of a team
• High-level organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Friendly and patient demeanor in a fast-paced environment, with the ability to remain calm under pressure
• Proficient in Microsoft Office, with experience using eCommerce software and industrial equipment, supplies, filtration, or compressed air equipment a bonus
• Ability to maintain confidential financial documentation, with a strong focus on data security and integrity
• Require minimal supervision to complete work and meet deadlines, with a strong sense of accountability and responsibility

Requirements:

* E-commerce/Support & Sales experience: 3 years (Required)

• A reliable and fast internet connection is required for this position, with the ability to work from home and maintain a high level of productivity

Benefits and Compensation:

* Competitive hourly rate: $22 - $24 per hour

• Two weeks of paid time off, plus all major holidays, one-hour paid lunch, annual raises, and annual bonuses
• Comprehensive health insurance package, including medical, dental, and vision coverage
• 401(k) matching program, with a company match of up to 5%
• Paid time off, including vacation days, sick leave, and personal days
• Parental leave, with a minimum of 12 weeks of paid leave for new parents
• Work from home option, with the ability to work remotely and maintain a high level of productivity
• Equipment provided, including a computer, phone, and other necessary tools for the job

Career Growth Opportunities and Learning Benefits:

* arenaflex is committed to providing ongoing training and development opportunities for our employees, with a focus on career growth and advancement

• Opportunities for professional growth and development, including training programs, workshops, and conferences
• Collaborative and supportive work environment, with a focus on teamwork and open communication
• Recognition and rewards for outstanding performance, including bonuses and promotions

Work Environment and Company Culture:

* arenaflex is a family-owned company with a strong focus on customer service and relationship-building

• Collaborative and supportive work environment, with a focus on teamwork and open communication
• Flexible work arrangements, including work from home options and flexible hours
• Recognition and rewards for outstanding performance, including bonuses and promotions
• Opportunities for professional growth and development, including training programs, workshops, and conferences

How to Apply:

If you're a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer, committed to providing a diverse and inclusive work environment for all employees. Qualified applicants will receive consideration for employment in accordance with all local, state, and federal laws. Apply for this job