Experienced Customer Success Manager – Mid Market

Join arenaflex, a leading innovator in the corporate innovation space, as we revolutionize the way large companies innovate and grow. Are you a seasoned Customer Success Manager with a passion for driving growth and satisfaction in mid-market customers? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Success Manager to join our team and make a significant impact on our net dollar retention.

The Role

As a Customer Success Manager at arenaflex, you will be responsible for partnering with our mid-market customers to drive adoption, ensure customer satisfaction, growth, and retention. You will play a critical role in significantly impacting our net dollar retention by serving this customer base. Your expertise and dedication will help us build strong relationships with our customers, understand their needs, and deliver tailored solutions that meet their goals.

Key Responsibilities

* Build playbooks for supporting a high volume of customer accounts, ensuring seamless onboarding and ongoing support

• Ensure real customer value, success, adoption, and renewals from mid-market customers, driving growth and satisfaction
• Consult with customers on their internal learning and development strategy, influencing leaders to drive change across their organization
• Work with business contacts and procurement to renew customer contracts, ensuring smooth renewal processes
• Partner with sales to develop account expansion strategies for customers with high-growth potential, hitting up-sell targets and converting free trial customers
• Onboard new customers, partnering with Implementation Engineers to ensure successful project management and ongoing support of custom features
• Create a customer feedback loop with product management to surface customer requests and help translate customer feedback into product requirements
• Manage a high volume of customer accounts (60+) executing a low touch/tech touch engagement model, ensuring timely and effective communication

What You Need to Succeed

* A deep connection with our mission to revolutionize corporate innovation and growth

• Genuine care, respect, and will for the customer's mission, driving satisfaction and growth
• 3+ years of B2B SaaS customer success and/or account management experience, with a proven track record of success
• Outstanding verbal and written communication skills, with the ability to articulate complex ideas simply
• A love for teamwork and commitment to building a world-class, enterprise-level global customer experience
• Ability to adapt quickly in a fast-paced environment, with an interest in helping build sustainable processes

Background

Innovation at large companies is a mess. Employees often have lots of ideas to improve the business, but with no formal process, their ideas go unheard, and they eventually give up trying to make a difference. Corporate innovation teams are expected to support a growing list of activities but have historically lacked strong tools designed for the job. Executives, despite having millions to invest, live in fear of disruption, and still have no idea where their "next big idea" will come from, or if it will come at all. At arenaflex, we've built a software platform that's solving these problems. We've been helping organizations be more efficient with the 1.5 trillion dollars invested in R&D annually.

Our Company & Culture

We are a tight-knit, entrepreneurial-minded team of self-starters who show up every day with a singular mission: to create a world where the best ideas win. Our primary focus this year is to continue to add exceptionally talented and motivated individuals to the arenaflex team. We are ambitious, bold, highly-collaborative, focused, and we aim to win. We take a humble approach to changing the way corporate R&D teams run innovation challenges. Anyone joining our company will have the opportunity to shape the culture and be an integral part of setting it up for long-term success. If you identify with being humble, T-shaped, and relentlessly resourceful, then this could be the perfect team for you to shine in. arenaflex believes that everyone has the ability to make a difference and that a diverse team generates more innovation and bigger ideas. Just as our product invites organizations to crowd source innovation across their workforce, arenaflex is inclusive and does not discriminate. We accept everybody.

Our Team

arenaflex believes that everyone has the ability to make a difference and that a diverse team generates more innovation and bigger ideas. Just as our product invites organizations to crowd source innovation across their workforce, arenaflex is inclusive and does not discriminate. We accept everybody.

Compensation

* $120k - $140k depending on geographic location

Why Join arenaflex?

* Be part of a revolutionary team that's changing the way large companies innovate and grow

• Work with a talented and motivated team of self-starters who are passionate about making a difference
• Develop your skills and expertise in a fast-paced environment with opportunities for growth and advancement
• Enjoy a competitive salary and benefits package, with opportunities for bonuses and stock options
• Be part of a company that values diversity, inclusivity, and innovation, with a commitment to making a positive impact on the world

Apply Now

If you're a seasoned Customer Success Manager with a passion for driving growth and satisfaction in mid-market customers, we want to hear from you! Apply now to join the arenaflex team and be part of a revolutionary journey that's changing the face of corporate innovation and growth. Apply for this job