Experienced Full Stack Product Marketer – Customer Engagement & Storytelling Specialist at arenaflex
At arenaflex, we're revolutionizing the way businesses connect with customers and drive success. As a leader in the Customer Experience (CX) space, we're passionate about empowering our customers to achieve their goals through innovative solutions and exceptional support. We're now seeking an experienced Full Stack Product Marketer to join our team in San Francisco, California, and help us tell the story of our cutting-edge Agentforce solutions.
About arenaflex
arenaflex is the Customer Company, inspiring the future of business with AI, Data, and CRM. Our mission is to help companies across every industry blaze new trails and connect with customers in a whole new way. We empower our customers to be Trailblazers, driving their performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good, you've come to the right place.
About the Team
Our Equality and Engagement team at arenaflex works to build industry-leading talent experiences, create equal opportunities, drive innovation, and bring everyone along in the future of Agentforce. Our Employee Success innovation and storytelling team within the department creates best-in-class product marketing, demos, and storytelling to amplify our employee experience transformation through the power of humans and agents working together.
About the Role
We're seeking an experienced Full Stack Product Marketer to support our HR storytelling program, which aims to inspire our customers by demonstrating our own HR deployment of agents and telling our Salesforce on Salesforce tech story of how we're customer zero on the power of humans and agents working together. As a key member of our team, you'll collaborate with Product teams, engage with sales, and inspire our customers. Your aspirations in product positioning, messaging, customer and competitive intelligence, and market segmentation will be instrumental in driving business impact.
Primary Responsibilities
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Storytelling Excellence
+ Serve as the administrative backbone of an HR-focused customer storytelling program, scheduling meetings, preparing materials, conducting research, compiling customer data, and tracking the performance of the program. + Develop a cohesive narrative that positions arenaflex as a leader in using AI technology to innovate and deliver customer success. + Tailor messaging to resonate with diverse audiences, from executives to front-line teams, highlighting how our Agentforce solutions deliver measurable impact.
Craft and Evangelize Messaging
+ With minimum manager oversight, be able to develop a cohesive narrative that positions arenaflex as a leader in using AI technology to innovate and deliver customer success. + Tailor messaging to resonate with diverse audiences, from executives to front-line teams, highlighting how our Agentforce solutions deliver measurable impact.
Customer Engagement and Influence
+ Possess a strong commitment to understanding and addressing customer needs and pain points. + Gather and apply customer insights to develop marketing strategies that resonate with the target audience and foster customer loyalty. + Design strategies that engage and inspire customers, emphasizing the transformative potential of our Agentforce solutions. + Collaborate with Customer Success and Sales teams to identify opportunities to integrate storytelling into customer touchpoints and drive advocacy.
Build Compelling Presentations
+ Create world-class presentation content, blending data-driven insights with emotive storytelling to captivate and persuade audiences. + Translate complex Agentforce concepts into clear, relatable, inspirational, and impactful customer stories.
Experience & Skills
* 3+ years of experience in customer engagement, account management, or relationship building, ideally within B2B SaaS, HR tech, or employee success environments.
- Communication, presentation, and facilitation skills, with the ability to create and deliver briefings and demos.
- Strong problem-solving and critical thinking abilities, with the ability to adapt content and discussions based on customer needs.
- Customer-centric mindset with a passion for delivering transformative, high-quality customer experiences.
- Highly collaborative with the ability to work across teams, including Sales, Product, and Marketing, to deliver cohesive and impactful customer interactions.
- Ability to thrive in a fast-paced, dynamic environment with multiple priorities and stakeholders.
Accommodations
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Posting Statement
At arenaflex, we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. arenaflex is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. arenaflex does not accept unsolicited headhunter and agency resumes. arenaflex will not pay any third-party agency or company that does not have a signed agreement with arenaflex.
arenaflex welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, arenaflex will consider for employment qualified applicants with arrest and conviction records.
Compensation
For California-based roles, the base salary hiring range for this position is $64,000 to $88,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
How to Apply
If you're passionate about customer engagement, storytelling, and driving business impact, we encourage you to apply for this exciting opportunity. Please submit your application through the link below: Apply Job! Apply for this job