Experienced Customer Research Manager – Customer Trust Perception Insights

Are you a passionate researcher with a knack for uncovering customer perceptions and behaviors? Do you have a proven track record of designing and executing research studies that drive business strategy and inform product innovations? If so, we invite you to join the Customer Trust Perception team at arenaflex, where you'll have the opportunity to make a meaningful impact on customer experiences. At arenaflex, we're committed to delivering exceptional customer experiences that foster trust and loyalty. Our Customer Trust Perception team is at the forefront of this effort, conducting quantitative and qualitative research studies to generate insights that inform business decisions. As a Customer Research Manager, you'll play a critical role in designing and executing research studies that drive business strategy and inform product innovations.

About arenaflex

arenaflex is a leading company that's revolutionizing the way customers interact with our brand. With a focus on innovation and customer-centricity, we're constantly pushing the boundaries of what's possible. Our team is passionate about delivering exceptional customer experiences that foster trust and loyalty. We're committed to creating a workplace culture that's inclusive, diverse, and empowering.

Key Responsibilities

As a Customer Research Manager, you'll be responsible for designing and executing research studies that drive business strategy and inform product innovations. Your key responsibilities will include:

• Managing the end-to-end execution of large-scale tracker surveys
• Designing and executing quantitative and qualitative research studies to answer key business questions
• Engaging with partner teams to collect input and ensure research studies are designed to generate findings that inform strategic decisions
• Identifying the proper research method(s) for deep dive research studies based on business objectives, timeline, and resourcing
• Conducting survey analysis, identifying insights and opportunities, and devising recommendations that inform business decisions
• Communicating research findings and recommendations in clear, concise, and compelling ways to all levels of management
• Influencing partner teams across the company to take action based on research findings
• Managing external vendors that execute research studies
• Identifying opportunities to simplify existing research processes and operate more nimbly
• Managing and prioritizing research requests from business teams
• Participating in short-term and long-term strategic planning

Essential Qualifications

* Bachelor's degree in Business, Research, Economics, or a related field of study

• 3+ years of quantitative/qualitative market research experience, including survey design and execution
• 3+ years of experience utilizing data and analytics to formulate program objectives, solve business problems, and drive process improvements
• Experience with statistical techniques used for survey design and analytics (e.g., statistical significance, Conjoint, MaxDiff)
• Proven ability to work in cross-functional teams, communicate with colleagues in both business and technical roles, and develop processes at scale

Preferred Qualifications

* MBA or Master's degree

• 3+ years of experience in program management, project management, roadmap planning, building processes
• Experience programming in Qualtrics
• Strong proficiency in Excel, including features such as pivot tables and advanced formulas (e.g., VLOOKUP, INDEX, MATCH, etc.)
• Experience working with global cross-functional teams
• Experience using data visualization tools

Skills and Competencies

* Endless curiosity and passion for understanding customer perceptions and behaviors

• Expertise in research design best practices and identifying the appropriate research methodology based on defined business objectives
• Strong analytical skills, including proficiency in statistical techniques used for survey design and analytics
• Ability to work in cross-functional teams, communicate with colleagues in both business and technical roles, and develop processes at scale
• Strong problem-solving skills, with a focus on creative and innovative solutions
• Excellent communication and presentation skills, with the ability to communicate complex research findings and recommendations in clear, concise, and compelling ways

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Research Manager, you'll have access to a range of learning and development opportunities, including:

• Regular training and development programs to enhance your research skills and knowledge
• Opportunities to work on high-profile research projects and collaborate with cross-functional teams
• Mentorship and coaching from experienced research professionals
• Access to cutting-edge research tools and technologies
• Opportunities to contribute to the development of arenaflex's research strategy and methodology

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that's committed to innovation and customer-centricity. Our company culture is inclusive, diverse, and empowering, with a focus on collaboration, creativity, and continuous learning. As a Customer Research Manager, you'll be part of a team that's passionate about delivering exceptional customer experiences and making a meaningful impact on business strategy.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package that reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,900/year in our lowest geographic market up to $151,700/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. arenaflex is a total compensation company, and in addition to a full range of medical, financial, and/or other benefits, we offer equity, sign-on payments, and other forms of compensation as part of a total compensation package.

How to Apply

If you're a passionate researcher with a knack for uncovering customer perceptions and behaviors, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter that outlines your experience, skills, and qualifications for this role. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We're committed to creating a workplace culture that's inclusive, diverse, and empowering. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information. Apply for this job