Experienced Pre-Licensed Customer Service Representative - Remote Opportunity at arenaflex

Join arenaflex, a global leader in digital business services, and embark on a rewarding career journey as a Pre-Licensed Customer Service Representative. At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Pre-Licensed Representative, you'll play a vital role in resolving complex consumer issues, providing top-notch support, and helping our clients achieve their goals. With our comprehensive training program and supportive team, you'll have the opportunity to grow and develop your skills, setting you up for success in your future career as a licensed insurance agent.

About arenaflex

arenaflex is a global, digital business services company that helps the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to make a positive impact in our communities, with our clients, and on the environment.

How do you become a Licensed Insurance Agent?

arenaflex offers a 5-day paid training program to help you prepare for the State Insurance Exam. You'll receive:

• A dedicated Trainer to guide you through the process
• Comprehensive study materials to ensure you're well-prepared
• The cost of the State Insurance Exam covered by arenaflex
• Scheduling of your state exam to fit your schedule

After passing your exam, arenaflex will support you in obtaining your license in the 50 states/territories we operate in.

Benefits of working with arenaflex

* Paid Training to help you achieve your career goals

• Competitive Wages to recognize your hard work and dedication
• Full Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to recharge and relax
• Employee wellness and engagement programs to support your overall well-being

Teleperformance and You

At arenaflex, we believe in a balanced high-tech and high-touch approach, blended with deep industry and geographic expertise. We make people's lives simpler, faster, and safer by helping companies adapt quickly to changing needs. As a Pre-Licensed Representative, you'll be a key contributor to this mission, working in a collaborative and engaging environment with people from all walks of life.

Responsibilities

As a Pre-Licensed Representative, your responsibilities will include:

• Resolving complex consumer issues and advising first-level representatives on high-level issues
• Assisting policyholders with billing questions and concerns
• Providing support to policyholders with policy changes requested
• Supporting policyholders' needs by providing recommendations and adjusting as necessary

Qualifications

We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need:

• 6 months of customer service experience minimum
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• 6 months of Call Center experience, preferred
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To ensure a seamless work-from-home experience, you'll need:

• Internet Requirements:

+ Minimum subscribed download rate equal to or exceeds 25.0 Mbps + Minimum subscribed upload rate equal to or exceeds 5.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN

• Proof of internet speed required
• Clean and quiet workspace

Be One of Our People

At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance.

arenaflex is an Equal Opportunity Employer

If you're passionate about delivering exceptional customer experiences and want to embark on a rewarding career journey, apply now to join the arenaflex team as a Pre-Licensed Customer Service Representative. Apply Job! Apply for this job